Broadband Set Up & Troubleshooting

Broadband Speed Factors

There are many factors that determine the speeds you receive to your device(s). If you’re experiencing speed issues please refer to the following to understand potential issues or Freephone 1800 285828 to speak with our knowledgeable technical staff who’ll be happy to take you through troubleshooting steps and offer their experience to help improve your …

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Metro Broadband Quick Start Guides

Need help setting up your Metro Broadband Modem? Please refer to our step-by-step instructions in the following Quick Start Guide.

SIRO Broadband Quick Start Guide

Need help setting up your Electric Broadband – Fritz!Box Modem? Please refer to our step-by-step instructions in the following Quick Start Guide.

NGB / DSL Broadband Quick Start Guide

Need help setting up your NGB / DSL Broadband – Fritz!Box Modem? Please refer to our step-by-step instructions in the following Quick Start Guide.

How to improve your Wi-Fi

How to improve your Wi-Fi

The location of your modem / router is very important. If your modem / router is stuck in a press or under a desk, the odds are your Wi-Fi speeds won’t be very good. Your modem should be in a central location. It should not be behind a television or cabinet. It should be placed high up, possibly on a shelf and not on the floor. This is because Wi-Fi signals are generated from the router, they can spread in upward or downward motions.