Support
FAQ
Many of the problems you may encounter probably already have ready-made solutions described in our knowledge base.
We encourage you to use it!
We have made every effort to ensure that the descriptions contained therein are presented as clearly as possible.
Request Customer Care
Existing Digiweb customers who require assistance can complete the form HERE
However, if you prefer to contact us in a different way, we’d be happy to help you!
- Phone number
1902 this number is free! - International number
+353 42 939 3300 - Email address
customercare@digiweb.ie
Request Technical Help
We respond to technical issues at the number below:
- Phone number
1902 this number is free! - Email address
support@digiweb.ie
Meet Fiona – Your 24/7 Digiweb Assistant
At Digiweb, we believe getting support should be simple, fast and available whenever you need it.
That’s why we’ve introduced Fiona – our AI-powered digital assistant, built in partnership with Momentum, designed to help you anytime, day or night.
Always Available. Always Helpful.
Fiona is here for you 24 hours a day, 7 days a week – whether you’re an existing customer looking for support or someone exploring Digiweb for the first time.
No queues. No waiting. Just instant help when you need it.
A More Human Way to Get Help
Fiona is not a traditional chatbot.
She uses advanced AI LLM to understand what you’re asking and respond in a natural, conversational way – making interactions feel simple, clear, and helpful. Fiona isn’t just answering from a fixed script — she’s trained using Digiweb knowledge and continuously improved over time using Digiweb’s internal information, including:
- Customer support guides
- Product and pricing details
- Service and technical troubleshooting content
- Customer care processes and FAQs
Fiona is designed to:
- Understand your question (even if it’s not perfectly worded)
- Guide you in a friendly, human way
- Help you make progress quickly instead of getting stuck
- Support queries in other 300 languages, apart from English
Working Alongside Our Team
Fiona handles many common queries instantly, but when needed, she works seamlessly with our customer care teams to make sure you always get the support you need. The support at present is provided by What’s up integration or a desktop widget. If you wish to learn more about the AI technology behind Fiona, please visit here.
Your Privacy and Security Come First
Trust matters, especially when it comes to your data. Fiona is built on a secure, privacy-first platform:
• Your data stays in Europe. All data is stored and processed within EU data centres.
• Built around GDPR. Digiweb stays in control of your information at all times, and it’s only processed to help answer your questions.
• Protected at every stage. Conversations are encrypted in transit and at rest, on a platform built in line with ISO 27001 information security standards.
If you wish to learn more about the AI technology behind Fiona, please visit Here.
If you don’t know which number you should use, choose any of numbers below! We will be delighted to help you find the right department.
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