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If you have account queries or require assistance please contact us – we’d love to help you!

Sales 1800 28 58 28

Business Sales and Siro 1800 610 620

Customer Care 1902

Technical Support 1902

International Customers please call: +353 42 939 3300

My.Digiweb.ie is our customer web portal which provides you with access to your Digiweb accounts any-time, any-where and it’s free to use. Register today to view your recent statements, transactions, pay your bill on-line and change your contact details. You can also avail of some great special offers. You’ll need your Digiweb Account number and the email address associated with your Digiweb customer account.

• SEPA Direct Debit (BOI) DD Mandate Form
• Transfer of Account Ownership Transfer of Ownership
• Phone Number Porting Form

You can access to your Digiweb accounts at anytime, from anywhere via My.Digiweb.ie – our customer web portal. It’s free and easy to use. Login today to view your recent statements, transactions, pay your bill on-line or manage your billing preferences.

We invite you to log into the portal and start enjoying this free service.

STEP 1 Go to my.digiweb.ie
STEP 2 Click “Sign Up”
STEP 3 Input your Digiweb account number, address and choose a password.
Please note: An e-mail address is mandatory in order to avail of the service.
STEP 4 Tick round button “I agree with Digiweb’s Terms & Conditions”
STEP 5 Click “Submit”

Payzone

All customers can avail of this service. Pay your Bill using Payzone

Payzone Ireland is the largest consumer payments network in the country with over 7,000 retail agents which process a variety of electronic transactions services. As industry leader, Payzone’s technology credentials, capabilities and expertise are a particular strength of the business.

Customer Care

Call Customer Care on FREEPHONE 1918 or +353 42 939 3300. We can take Credit Card payments over the Phone

Direct Debit

It is mandatory for Residential customers when connecting to sign a Direct Debit mandate. We can set up a Credit Card or Bank Direct Debit. This is the best way for customers to pay their bill. You will have 14 days to pay once the bill has issued. If you set up a CC DD, you will have 7 days to pay once their bill has issued. Direct Debits are collected each month between the 20th – 25th

To Setup a Direct Debit please Download and Complete DD Mandate Form

What Customers Need?
Customer will need their BIC and IBAN

Bank

Bank transfers can be made to:
Digiweb Limited
BANK OF IRELAND
IBAN: IE96 BOFI 9033 6540 4964 77
BIC / SWIFT CODE: BOFIIE2D

Please ensure you include your Digiweb account number on the payment.

The below system will generate IBAN and BIC codes for setting up direct Debits if a customer is not sure of their details. Simply input the account number and sort code by clicking on “Generate BIC/IBAN for Irish bank account.
click here to generate codes

Digiweb Call Charges (Standard and Discounted Call Rates) / Customer Dialled Calls (Discounted Call Rates) and Legacy Tariff Plans for Digiweb customers.

• A Call Set-Up charge of 8.95c per call applies unless otherwise stated. All prices include VAT.
• All Prices are in euro cent are per minute unless otherwise stated. Charges rounded to the next minute. International rates apply at all times of day.
• Calls to International premium rate numbers can be charged at a higher rate (max. €4.95 per minute)
• From 1 December 2019, a call to an 1850, 1890, 0818 or 076 NGN ( non geographic numbers ) will cost no more than the cost of calling a landline number. This means that if landline calls are included in your bundle of call minutes then NGN calls will also be “in bundle”. Calls to these NGNs will be charged or deducted from bundles on a per minute basis. 1800 NGNs will remain free to call from landlines and mobiles.

Please refer to call charges table:

If you require technical assistance please contact us – we’d love to help you!  Our Dedicated Technical Support is based in Dundalk, Co. Louth, Ireland.

To call us please dial 1902 Option 2

We care for our customers and work passionately to manage all service calls to a quick resolution so you will not be kept waiting. Our staff are knowledgeable, open, honest and customer centric. If you prefer self-service over contacting a support agent; please refer to our helpful Knowledge Base

Technical Support Opening Hours

8am – 7pm Mon – Fri
10am – 5pm Saturday
Closed Sunday

email: support@digiweb.ie

Code of Practice for Complaint Handling

Digiweb is committed to ensuring that customers receive excellent customer service when contacting us.

How do I make a complaint?
If you have any issue or complaint about a Digiweb product or service your first point of contact will be with our Customer Care Team. We aim to resolve your query as quickly as possible.

How to contact Digiweb with a complaint:

• Digiweb Customer Care Team on FREEPHONE 1918 or +353 42 939 3300 from 9am to 7pm Monday to Thursday and 9am to 6pm on Friday.
• By sending a letter to the following address however this query may not be dealt with as quickly as we can over the phone.
  Digiweb Customer Care,
  IDA Business Park,
  Dundalk, Co. Louth,  A91 KR80
• By e-mailing Digiweb at: customercare@digiweb.ie
• Live Chat is available here

Complaint Handling by Digiweb

Digiweb intends to follow the process below in handling complaints received from customers:

• Receive complaint from customer via one of the communication channels mentioned above
• Record the customer’s complaint
• Acknowledge receipt of a customer’s complaint by telephone or email within 24 hours
• Issue the customer with a complaints reference number
• Notify the customer concerning Digiweb ‘s proposed resolution of the complaint
• Escalate the complaint internally if the customer’s problem/dispute has not been resolved to his/her satisfaction.

Categorization of Complaints Received and Timescales for Response

Digiweb will categorise complaints received from customers as follows:

• Billing dispute – Digiweb aims to respond within 2 working days of receipt.
• Miscellaneous problem/issue – Digiweb aims to respond within 2 working days of receipt.

If Digiweb is unable to resolve your complaint in accordance with the above timescales, we will use reasonable endeavours to ensure that you are informed about the expected timescale for resolution of your complaint.

If a customer has a dispute with Digiweb that is being investigated, we will not discontinue your service provided that you remit payment for the amount that both parties agree is not in dispute.

Escalation Procedure

We have a dedicated team of trained Customer Care Agents in place to investigate and resolve your complaints.

If you are not happy with the Customer Care Agent or the way in which they handle your complaint you can ask to have the matter escalated to a supervisor or manager in the appropriate area. The supervisor or manager will provide you with a revised resolution timeframe. It may not be possible to speak to a supervisor immediately however they will return your call within 24 hours.

He / she will review and discuss the issue with you and try to reach a satisfactory resolution.

Where a final resolution cannot be provided within 10 working days, we will provide you with an appropriate timeframe for resolution with details of our ongoing resolution process and details for contacting Comreg. If we have not been able to resolve our complaint to your satisfaction within 10 working days then you may refer your case to Comreg .

Recording your Complaint

Digiweb will keep a record of your complaint recording the following details:

• Your name, account number and contact details including a phone number.
• The date your complaint was raised and the dates of all communications throughout the duration of the complaint until resolution.
• A copy of any written complaint or notes made from the call/online communications with you in relation to the complaint.
• All communications between you and Digiweb including responses to the complaint and final resolutions and associated documents.

In line with our data retention policy we will retain these details on our system for a minimum period of one year.

Refunds

Refunds will be granted on a case by case basis and our customer care agent will contact you if eligible. Refunds can only be granted for over payment and not in lieu of a credit application for downtime or as a gesture of goodwill.

All refunds will be made in the same manner in which we received payment.

If we receive payment via Credit Card we can only refund the card that made the original payment.. If a customer pays via Direct Debit we refund them via bank transfer only. All other refunds can be made via EFT.

All refunds will be processed within 10 working days of final agreement.

Independent Advice

Digiweb will do its utmost to resolve your complaint to your satisfaction. However, if you are not satisfied with the resolution of your complaint, you also have a right to seek independent advice from the bodies below:

Useful addresses and telephone numbers
You can seek independent advice regarding your complaint from any of the following:

Commission for Communications Regulation
Block DEF, Abbey Court, Irish Life Center, Lower Abbey Street, Dublin 1
Tel: 1890 229 668 or Fax: 01 804 9680
E-mail: consumerline@comreg.ie

Office of the Director of Consumer Affairs (ODCA)
National Consumer Agency
4 Harcourt Road, Dublin 2, Ireland, Dublin 1
Tel: 01 402 5500 or Fax: 01 402 5501
Website: www.odca.ie

Advertising Standards Authority
Ferry House, 48 Lower Mount Street, Dublin 2
Tel: 01 613 7040 Fax: 01 613 7043
E-mail: standards@asai.ie

If you require assistance please contact us – we’d love to help you!  Our Dedicated Customer Care and Technical Support is based in Dundalk, Co. Louth, Ireland.

To call us please dial 1902 Option 1

We care for our customers and work passionately to manage all service calls to a quick resolution so you will not be kept waiting. Our staff are knowledgeable, open, honest and customer centric. If you prefer self-service over contacting a support agent; please refer to our helpful Knowledge Base

Customer Care Opening Hours

9am – 7pm Mon – Thursday

9am-6pm – Friday

Closed Saturday

Closed Sunday

email: customercare@digiweb.ie

What is Phishing?

Phishing is the attempt to obtain personal information online and is one of the most common forms of internet fraud. If you have an email account, you’ve probably been on the receiving end of a phishing email at one stage or another. These emails are usually very believable and if you do give personal information to phishers, they can use it for financial gain or identity theft.

Phishing Phone Calls

Phishing phone calls tend to impersonate company personnel or employees. The calls will often come from an Irish phone number in an attempt to look more genuine. The calling number is often spoofed, meaning it is not the actual number from which the call is originating.

Some customers have reported receiving fraudulent calls from individuals claiming to be a representative of Digiweb calling in relation to an issue/compromise of their broadband service. The caller may state that in order to fix the issue they need access to your PC/Laptop/device. The caller may put pressure on you to provide credit card details in order to repair or upgrade the security of the device. If your have received a phone call such as this and are concerned about your security, contact your bank immediately for information on what do next.

Digiweb will never require access to your computer or your credit/debit card details in relation to a fault/repair.

Phishing emails

These are fraudulent emails that appear to come from a legitimate source such as a subscription service, your bank, or a utility company. Phishing emails generally contain links to spoof websites that appear to have the same look and feel as the source they claim to be. Phishers can then attempt to trick you into divulging sensitive information using a variety of methods including informing you of a supposed refund or an issue with your billing. You are then requested to:

• Reveal bank account or credit card numbers, account numbers, usernames or passwords.
• Install malicious software on your computer known as Malware which can extract personal data from your computer or device.

Digiweb are aware of a series of unsolicited emails in circulation that claim to come from our services teams. We care about your safety and continuously work to raise awareness so that you can avoid becoming a victim of identity fraud. You may have received an email stating there was an issue with a payment on your most recent bill, asking you to click a link to pay the balance. This link sends you to an unauthorized third party site that closely resembles the Digiweb website but has various different URL addresses at the top of the web page. Alternatively, you may have received an email that claims that a bill is ready, that an account needs to be verified, you are due a refund or that a payment needs to be confirmed.

Other forms of Phishing

Phishing Texts

This is phishing sent via text messages. Like emails, they appear to come from legitimate numbers in an attempt to prompt you to supply personal information. Digiweb will NEVER ask for personal or financial information over text.

Digiweb is aware that scam calls can take on many forms, therefore, Digiweb advises consumers to be vigilant at all times.

We would advise consumers that returning calls to unknown international numbers can be costly and we advise consumers to exercise caution when they receive a missed call from such numbers.

• Be wary of multiple calls/missed calls being received from the same number that you are unfamiliar with.
• Do not call back any number that you don’t recognize where there is a blank or no voicemail message left.
• If you dial back an unknown number by mistake, hang up immediately on calls where there appears to be no recipient on the other end or where you are left on hold.
• If you have friends or relatives abroad that may be calling you, store their number (including the country prefix) in your phone and be aware of the prefix for the country where they might be calling from.
• If you are getting persistent missed calls from an unknown number, or if you return a call to an unknown number, contact our team for advice on freephone 1902.
• Some phones have the capability of allowing you to block a nuisance number from contacting you.  You should check your phone manual to see if this is a feature of your handset.
• Do not provide any personal information, for example, banking details/PPS number/credit card details/name and address/passport numbers etc.

Unfortunately there is no way to identify a scam call number, and they can resemble a very normal, familiar, geographical or international number that we would come across on a daily basis.

Article Credit: Comreg : https://www.comreg.ie/consumer-information/mobile-phone/scam-calls/

Parental Controls are designed to help protect your family from harmful content and other dangers on the internet.

With the FRITZ!Box WiFi modem and Home Media Hub from Digiweb, Parental Controls come “FREE as standard” with our Fibre Broadband product range. If you have your broadband with another provider you can still get these features from just €10 per month. The modem allows parents to set the total number of Internet hours in a day or set specific times of the day when your child can be online.

Parental Controls are available FREE as standard to Digiweb broadband customers with a Fritz!Box Modem and F-Secure SAFE.

Additional Parental Controls features and Internet Protection are available with F-Secure Internet Security – FREE for 3 Months -10 Devices. Then just €35.00 per year. Exclusively for Digiweb customers

Protect your children from harmful and/or inappropriate content on the internet by setting up the Parental Controls which come FREE as standard on the Fritz!Box Modem. Please refer to our step-by-step instructions, in the Parental Controls Setup Guide:

Download Quick Start Guide >

To download F-Secure Internet Security please follow the below link:

Download F-Secure Internet Security

• Best protection against viruses, spyware, hacker attacks, and identity theft
• Parental Controls to safeguard your family
• Covers PCs, Apple Mac, laptops, tablets and smartphones
• Secure your online banking with Banking Protection
• Shields your devices against harmful and unsuitable sites
• Quick and easy for you to install
• Your security protection is always up-to-date!
• Explore the Internet safely with Browsing Protection
• Keeps you safe when shopping online
• Stay safe from online threats with automatic protection
• Protects you at office, home and out & about
• Decide what content can be viewed
• Control length and time user can connect
• Manage your security through an easy-to-use personal portal

Digiweb’s F-Secure SAFE customers can get help for F-Secure Customer Services by:

Email Set-up & Outlook account settings

Outlook for PC

• Select File > Account Settings > Account Settings.
• Select your Email account from the list on the email tab and then click Change.
• On the POP and IMAP Account Settings box, select More Settings.
• Select the Outgoing Server tab and make sure the box marked My outgoing server (SMTP requires authentication) is un-checked. If not, un-check the box.
• Select the Advanced tab and make sure that you’re using the following settings if you have an IMAP account.
• Incoming server (IMAP): 143
• Outgoing server (smtp.digiweb.ie): 25
• Use the following type of encrypted connection: SSL/TLS, SSL, TLS, or Auto

If you have a POP account, your options will look a little different. Make sure you’re using these settings.

• Incoming server (POP): 995
• Outgoing server (smtp.digiweb.ie): 25

Unable to Send Emails due to SPAM Notice

Legacy Email service users may report an issue where their emails are not being received by other parties. If they are using our SMTP server they may being marked as spam. There are a number of factors that may cause the spam flag to be raised. The SMTP uses an variety of Algorithms usually referred to as a Bayesian probability algorithm which will calculate the probability of an email being spam. This will apply a score to an Email. Each company will assign a threshold to allow mails to pass through without being marked as spam however any email that exceeds the threshold score will be flagged and stopped by the sever.  A higher score indicates the likelihood of an Email being Spam. A score of 10 or above is very likely to be spam whereas a score of 5 is likely to be spam. It is important to note that the algorithms change and update themselves constantly depending on the global reports of spam.

Recent Changes:

• Mail detected as containing a virus is now outright rejected instead of being quarantined.
• Mail detected as containing a banned attachment is now outright rejected instead of being quarantined.
• All mail detected as spam will now be automatically and immediately rejected instead of being quarantined.

Main reasons for Spam flag include:

• No reverse DNS set up on hosting provider
• Lack of body text
• Lack of Subject line text
• Out of date OS
• Out of date Anti-virus
• Out of date Email Client
• Infected Devices
• Untrusted applications
• Trigger words:

1. Amazing
2. Cancel at any time
3. Check or money order
4. Click here
5. Congratulations
6. Dear friend
7. For only ($)
8. Free or toll-free
9. Great offer
10. Guarantee
11. Increase sales
12. Order now
13. Promise you
14. Risk free
15. Special promotion
16. This is not spam
17. Winner
18. Test

Once all these issues have been checked off or addressed the probability of an email being marked as spam will be much less likely and your email will be more likely to reach its destination with out issue. We cannot risk this server being blacklisted as this will result in a complete loss of email service across all Digiweb and Viatel platforms for at least 24-48 hours.

Troubleshooting Checklist:

• Check if emails can be sent via webmail from the relevant website.
• Check outlook settings
• Check Second Device
• If you have received a rejection notice –  go through this list:
• No reverse DNS set up on hosting provider – you will need to report this to your email provider.
• Lack of body text?
• Lack of Subject line text?
• Update OS
• Update Antivirus
• Update Email Client
• Scan device for viruses / malware
• Device using Untrusted applications ?
• Trigger words (listed above)

What we can do

• While we cannot change the way the server works however we can help you format your email properly to allow it through the filters. We can help you check your machine for updates and help you clean it of viruses or malware. Customers of Digiweb can have a free 3 month trial with F-Secure.
• Where using a legacy email service, it is advisable to change to an up to date trusted email service e.g. G-mail, yahoo mail, hotmail, etc
• Have an auto-responder set up on your existing legacy service referring the sender to contact them at tyour new address.
• Have a forward set up on your existing legacy email service that auto forwards all emails to your new up to date trusted email service e.g. G-mail, yahoo mail, hotmail, etc.

Cordless telephone is deregistered after a FRITZ!Box restart

After the FRITZ!Box is restarted, for example after a FRITZ!OS update, a cordless telephone from another manufacturer no longer connects to the FRITZ!Box automatically and must be registered again.

Cause

• The cordless telephone does not support the expanded security functions for the DECT connection.

Note: The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Disabling expanded security functions

1. Click “DECT” in the FRITZ!Box user interface.
2. Click “Base Station” in the “DECT” menu.
3. Disable the expanded security functions in the “Security” section.
4. Click “Apply” to save the settings.

After disabling the expanded security functions, you must register your cordless telephone with the FRITZ!Box once.

Broadband Speed Factors

There are many factors that determine the speeds you receive to your device(s). If you’re experiencing speed issues please refer to the following to understand potential issues or Freephone 1800 285828 to speak with our knowledgeable technical staff who’ll be happy to take you through troubleshooting steps and offer their experience to help improve your speeds.

Key broadband speed factors include:

The network speed being delivered to your modem

Factors can include:

• The broadband connection type your home or business has installed. There are significant differences between fibre optic networks, copper networks, fixed wireless networks or satellite broadband services.
• The package you have purchased. If you have bought a 24Mbps plan you will get download speeds up to 24Mbps. If you purchase a 300Mbps plan you’ll get download speeds up to 300Mbps.
• Distance from your local cabinet, local exchange or line of sight with wireless or satellite networks.
• Capacity of the network can contribute. If a great many people are using the same infrastructure in the same area at the same time, this can cause congestion.
• Quality of your line into your premises. Length of your copper line on DSL, NexGen, Fibre FTTC services, affects the maximum speeds delivered directly to your modem.

The output speed being delivered from your modem

Factors can include:

• The technical capabilities of your modem/router
• Whether your devices are directly connected to the modem via network cable or connected via WiFi.
• Sharing your internal network with other users.
• Quantity and technical capabilities of customer devices will also affect speeds achievable.
• Internal wiring. Direct connection to the main Network Terminating Unit (NTU) is recommended / required.

Your Connection / WiFi speed

Factors can include:

• Distance between your device and the modem. Placement of modem in a central location to ensure optimal coverage for premises.
• Signal being blocked due to incorrect placement of modem e.g. on the floor behind a sofa or cabinet or desk, hidden in the drawer of a cabinet.
• The structure of your premises e.g. thickness of walls for older homes, concrete flooring between downstairs and upstairs, number of walls between your device and the modem, etc.
• Interference from external sources within your environment. The most common of these being cordless phones, baby monitors, wireless doorbells, wireless TV signal transmitters, etc
• WiFi channel interference. Your WiFi signal can operate across a number of WiFi channels that are changeable by you via the modem user interface.
• Whether you have software running in the background, such as spyware

Your device (Desktop PC, Laptop, Tablet, Smartphone, etc) performance

Examples:

• Your devices ability to connect over the most up to date WiFi standards e.g. wireless AC
• The network card on your device limited to 100Mbps as opposed to 1Gbps (1,000Mbps).
• Are your devices up to date with anti-virus / anti-spyware software? Are you running regular scans to ensure that your devices are virus & spyware free.
• Is the disk space on your devices almost full to capacity? This will slow down the performance of your devices.
• Do your devices have enough Random Access Memory (RAM) for all the applications that your devices are trying to use?

Other external influences

• Congestion on the server that you are requesting information from e.g. a website, TV streaming service, online games, etc
• Hardware & software issues on your devices.
• For Satellite connections, high latency up circa 20-30 times greater than that of our other Broadband services, can oftentimes reflect as poor download speeds when in fact the download speeds are ok.  Latency is the amount of time in milliseconds that it takes for your request to reach its destination and return the required data to your device e.g. browsing a website.  Please note that oftentimes websites will have multiple items that need to load individually e.g. if a website has 30 items to load on screen and the latency is 1000ms (=1 second), then the website will take 30 seconds to load.

Completing a Speed Test

1. One test should be completed over WiFi and speeds noted. You can use our speed test to test your speeds at http://speedtest.digiweb.ie.  Please record your account number so that our trained staff can review your speed tests easily.
2. A 2^nd speed test should be performed on http://speedtest.digiweb.ie using a direct network cable from your computer to your modem. The WiFi should be switched off to ensure that no device is connected and using bandwidth during the speedtest.  All internet applications on your computer that may be downloading or uploading any data, should be closed.  Your computer must have up to date anti-virus / anti-spyware and must have been recently scanned to ensure that your computer is clean.
3. Based on the result of these 2 tests, where possible our trained staff may be able to advice you on how best to improve the speeds received by your devices.

Optimizing Your Speeds

Some ways to get the best speeds are as follows:

1. Connecting via direct Ethernet network cable to the modem. This will always give you the most optimal and reliable speeds directly to your device.  Therefore we strongly recommend that you use a direct connection for all devices where possible.
2. WiFi – Placement of modem in the most central location possible to ensure optimal WiFi coverage for your premises and to minimise the distance between your device and modem.
3. WiFi – Placement of modem in a clear and unobstructed place within your premises.
   1. Avoid placing near radiators, microwaves, refrigerators, mirrors, very close of fluorescent lighting.
   2. Keep the modem a minimum of 3ft away from cordless phones, baby monitors, wireless doorbells, wireless TV signal transmitters, etc.
4. WiFi – Trial and error testing of each available WiFi channel via the modem user interface. This will help you find the optimal WiFi channel to use within your environment.
5. WiFi – Purchase our Home Plugs from Digiweb by clicking here to extend your WiFi signal into those hard to reach areas of your premises.
6. Number of devices using the connection simultaneously. The more devices that are using your connection simultaneously the less speeds will be available to share amongst these devices.  The type of usage that each device is using will also play a big factor with available shared speeds.
7. For Satellite connections, remember to consider that Satellite has up to 20-30 times greater latency than that of all other Broadband products.  Therefore tasks like loading a webpage will take 20-30 times longer on a Satellite connection.
8. Connect your modem to the main Network Terminating Unit (NTU or telephone socket). This will help to eliminate any internal wiring issues that may exist within your premises.
9. For DSL & Next Gen products using ADSL technology and an older type non-filtered telephone socket, please ensure to test with and without a microfilter / splitter. A microfilter / splitter will help to filter the telephone line signal from the broadband signal to ensure that they do not interfere with each other.  Where necessary, our trained staff will replace your microfilter / splitter free of charge.  Some customers may need additional microfilters / splitters to avoid interference from devices such as telephones, answering & fax machines, telephone alarms, digital TV box sets, etc.  please speak with our trained staff if you require additional microfilters / splitters.
10. Cabling connecting your modem DSL port to the Network Terminating Unit (NTU or telephone socket) can be faulty and it is recommended to test with replacement cabling in the event of poor speeds being experienced.
11. Purchase our newest WiFi AC / Gbps LAN modem here to get the best out of your speeds and WiFi performance.
    1. Please note that your devices must WiFi AC compatible for optimal WiFi performance.
    2. Please note that you must have a Gbps network card installed on your devices to use speeds greater than 10 / 100Mbps over a direct connection to the modem via Ethernet network cable. Disc write speeds and other internal components of the computer may limit speeds also. Some antivirus software may also limit speeds. Testing with a second Gigabit capable device is always useful to help determine the true speeds. The speed test technology has yet to catch up to Gigabit technology so the normal Ookla speed tests are not a reliable Gigabit speed test. The Digiweb Speed test is also based on the Ookla testing engine. Ireland currently has no Gigabit speed test servers.
12. Where errors or a fault are identified by our trained staff, we will work quickly to resolve these either via placing a network fault or replacing any faulty network equipment identified including your modem.

How to improve your Wi-Fi

Boost WiFi to every room with TP-Link WiFi Extender

With wireless speeds of up to 300Mbps, you can effortlessly extend the Wi-Fi network in your home via the existing electrical circuitry and broadcast a wireless signal to share with all your Wi-Fi enabled devices in another area of your home.

You can order the TP-Link 300Mbps AV200 WiFi Powerline Extender Starter Kit from Digiweb for just €64.95

Plug and Play Easy WiFi Boost

You can set up a hassle-free Powerline network within minutes with TP-LINK’s powerline adapters, just plug in and play. Also, the adapters’ “Pair” buttons can be utilized for securing or managing multiple powerline adapters in your home powerline network.

1. Plug one Internet connected adapter into a nearby power outlet.
2. Connect additional adapters to PCs/laptops/Internet TVs or other networked devices via an Ethernet cable or Wi-Fi – and you’re done!
3. Recommended: Press the pair buttons for network security and data encryption. Note: Powerline adapters should be deployed on the same circuit and in set of two or more.

For Technical Assistance – please dial 1902 Option 2

How to install TP-Link WiFi Extender

Need help installing your TP-Link 300Mbps AV200 WiFi Powerline Extender Starter Kit?

Watch Video Tutorial here >

Need help setting up your Lightning Broadband (FTTH) Fritz!Box Modem? Please refer to our step-by-step instructions in the following Quick Start Guide:

Fritz!Box 7530 FTTH Intro >

Need help setting up your NBI FTTH Broadband Fritz!Box Modem? Please refer to our step-by-step instructions in the following Quick Start Guide.

Fritz!Box 7530 FTTH Intro >

Need help setting up your SIRO Broadband Fritz!Box Modem? Please refer to our step-by-step instructions in the following Quick Start Guide.

Fritz!Box 7530 FTTH Intro >

Need help setting up your VDS Broadband Fritz!Box Modem? Please refer to our step-by-step instructions in the following Quick Start Guide.

Superfast Broadband (FTTC)

The broadband connection type you can get will depend on where you live. We now have 1.7 million premises passed with fibre broadband. Over 100,000 are Fibre to the Home (FTTH), your home or business may now qualify for same.  Freephone 1800 285828 and we can confirm available options with you.

Alternatively, request a callback from our friendly and knowledgeable sales team who’ll answer any queries you may have at a time that suits best. For complex queries write to us:

sales@digiweb.ie

Digiweb provide internet services via several high-speed transmission technologies.

Digiweb provide internet services via several high-speed transmission technologies.

SIRO Broadband  (Fibre to the Home – FTTH)

NBI Broadband (Fibre to the Home – FTTH)

Lightning FTTH Broadband (Fibre to the Home – FTTH)

Superfast Broadband  (Fibre to the Cabinet – FTTC)

DSL (Digital Subscriber Line)

NextGen (Next Generation)

Wifiber/Nova/Ripple (Wireless)

Fibre

Made of strands of glass, fibre optic Internet provides faster, smoother service with more room for signal traffic compared to traditional copper cable wires. FTTH (Fibre to the Home) and FTTC (Fibre to the Cabinet) refer to the wiring path and configuration the signals travel. The closer the fibre optic legs reach to the final destination, the better the connection. Digiweb provide both FTTH (Fibre to the Home) and FTTC (Fibre to the Cabinet).

FTTH (Fibre to the Home) is the delivery of 100% optical fibre from Digiweb’s exchange all the way to the home, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable.

The fibre optic communications path is terminated on or in the premise for the purpose of carrying communications to a single subscriber. In order to be classified as FTTH, the access fibre must cross the subscriber’s premises boundary and terminate inside the premises, or on an external wall of the subscriber’s premises, or not more than 2m from an external wall of the subscriber’s premises.

FTTH services may deliver just one application, but generally deliver several such as data and VoIP. Because the connection goes directly to individual residences, FTTH offers a higher bandwidth and speeds up to 2,000Mbps.

FTTC (Fibre to the Cabinet) is where the Fibre optic cable is run to the enabled cabinet nearest to your home, and the remaining connection to your premises is run over the existing copper cables. By replacing a large proportion of the copper cables to the cabinet with fibre, it means the speeds that can be achieved are significantly higher. FTTC can serve several customers within 1,000 feet. This is the most common fibre connection which provides a high-speed internet connection of up to 100Mbps (megabytes per second).

NextGen / DSL

NextGen / DSL (Digital subscriber line/originally digital subscriber loop) is a family of technologies that are used to transmit digital data over telephone lines. The term DSL is widely understood to mean asymmetric digital subscriber line (ADSL), the most commonly installed DSL technology, for Internet access. DSL service can be delivered simultaneously with wired telephone service on the same telephone line. This is possible because DSL uses higher frequency bands for data. On the customer premises, a DSL filter on each non-DSL outlet blocks any high-frequency interference to enable simultaneous use of the voice and DSL services. The bit rate of Digiweb DSL services typically ranges from 24 Mbps in the direction to the customer (downstream), depending on DSL technology, line conditions, and service-level implementation.

Broadband speeds are measured in Mbps (megabits per second)

Download Speed:  this is the speed with which you can receive content from the Internet. How quickly you can download a song, view a movie on Netflix, etc.

Upload Speeds:  this is the speed with which you can send content. This could be sending an email, uploading photos to a website.

Most people download much more than they upload, therefore Broadband download speeds are always set to be faster than upload speeds.

What are “up to” speeds and why do we use this term?

Broadband Providers use the term ‘up to’ when selling broadband products.

This is because the broadband speeds achievable will depend on a number of factors including the broadband connection type installed, the modem/router technical capabilities, whether your devices are directly connected to the modem via network cable or connected via WiFi.  Additionally, your internal network and customer devices will affect speeds achievable.

How do I know what speeds I will receive?

When you contact our sales team directly on Freephone 1800 285828 they will estimate the maximum speeds achievable based on the broadband connection type available at your address.  You simply need to provide us with your Eircode or existing landline or UAN number.

The fastest broadband speeds can be achieved by ordering Digiweb SIRO Broadband (FTTH) or NBI Fibre Broadband  Lightning Broadband (FTTH) broadband which are capable of delivering download speeds up to 2,000Mbps. These plans provide a 100% fibre-optic internet connection all the way to the building (fibre to the home / fibre to the building), making it a vast improvement on any other broadband infrastructure currently available in Ireland, with no copper connection at any point in the network. With fibre to the home (FTTH)  you’ll have incredible speed and reliability instantly. These services are subject to network availability at your address.

Other currently used technology in Ireland is Fibre to the Cabinet (FTTC) which delivers download speeds are up to 100Mbps.  Alternatively, previous technologies such as uncongested NextGen or DSL broadband provide download speeds up to 24Mbps.

These broadband services use the existing copper infrastructure such as telephone wires and coaxial cable. The speed coming down the cable is what we refer to as ‘line speed’. How far your house is from your local telephone exchange and local cabinet are speed factors when looking to understand the maximum speeds achievable to your home.

Understanding how much data various activities are likely to use can be really useful.

Every time you use your home broadband, you’ll be using a certain amount of data. The amount you use will depend on the activity – so for example, streaming a movie will use significantly more data than doing a quick Google search. Examples of download usage:

We make switching broadband providers simple. Simply Freephone 1800 28 58 28 to speak with our friendly, knowledgeable Sales team. We’ll be happy to assist you every step of the way.

You’ll need your Universal Account Number (UAN), Circuit Reference Number or Line ID if switching NBI connection. In some cases all we require is your Customer Account Number. To switch SIRO, your current provider must provide you with SIRO Account number. This information is usually listed on your broadband and/or phone bills. If you are unable to locate it, the below table should help.

How soon can I have my Digiweb service installed at my home?

As soon as you’re ready. Once you submit your phone, chat or online order, we’ll proceed. Fibre Broadband orders are completed within 4 – 6 days on average. We offer a variety of appointments, and some services do not even require you to be home as they’re completed at the network exchange, not the home.

For further explanation please call Freephone 1800 28 58 28 to speak with our friendly, knowledgeable Sales team.

Will my services be disrupted during switch?

Most times you previous provider service will be transferred to your new Digiweb service without disruption. This is called active line transfer. Active line transfer can apply to a majority of providers. In certain cases, Digiweb’s services will be a new service, based on a new line connection. In that case customers can avail of IASS Switching.

What is Internet Access Switching (IASS)?

All internet providers in Ireland should offer internet access switching and give you the option to switch your internet service when you join. If you have decided to avail of this service and you provide the relevant details to Digiweb, we will notify your old provider on your behalf to let them know that you want to cease internet service.

What information do I need to give for switching in order to avail of ?

You will need to be the account holder of your existing service and provide the following information if opting in and providing your consent for broadband switching.

• For Broadband: old provider name, account number, service reference number/ID & Eircode along with the first line of address.
• For Landline Phone Numbers you’ll also need: Universal account number (UAN) and Customer account number/customer ID and  number to be ported.

Will I lose service during switching?

No, we won’t notify your old provider to cease services until your new Digiweb broadband or phone line service is live.

This a non-exhaustive list of terms relevant to broadband as defined by the European Commission.

A   B   C   D   F  G   H   I   L   M   N   O   P   R   S   T   U   V   W   X

A

Access (to equipment, facilities, services etc.)

The making available of facilities and/or services to another undertaking, under defined conditions, on either an exclusive or non-exclusive basis, for the purpose of providing electronic communications services, including when they are used for the delivery of information society services or broadcast content services. It covers inter alia: access to network elements and associated facilities, which may involve the connection of equipment, by fixed or non-fixed means (in particular this includes access to the local loop and to facilities and services necessary to provide services over the local loop); access to physical infrastructure including buildings, ducts and masts; access to relevant software systems including operational support systems; access to information systems or databases for pre-ordering, provisioning, ordering, maintaining and repair requests, and billing; access to number translation or systems offering equivalent functionality; access to fixed and mobile networks, in particular for roaming; access to conditional access systems for digital television services and access to virtual network services.

ADC – Access Deficit Cost

Cover the gap between tariff and costs – Access deficit arises when the tariff specified for access does not cover the cost of providing access.

ADSL – Asymmetric Digital Subscriber Line

A technology that enables, for example, rapid access to interactive broadband services and video on demand through copper wire used in existing local telephone loop plant, In its “2+” iteration, ADSL supports one-way transmission at bit rates up to 24 Mbps on a single pair of copper wires and enables subscribers to connect to data networks and the Internet at speeds from 50 to 200 times faster than current analogue modems operating at 28.8 Kbps.

AN

Access Node

AON – Active Optical Network

A technology for FTTH/FTTB (aka Ethernet point-to-point)

API – Application programme interface

1. API means the software interfaces between applications, made available by broadcasters or service providers, and the resources in the enhanced digital television equipment for digital television and radio services. The API – also known as middleware – is the underlying technical facility for features such as the Electronic Programme Guide, hard disk Personal Video Recorders (PVRs) and any interactive television service, whether enhanced broadcasting carousel-based services derived from teletext or fully interactive services using a return-channel.  APIs can be grouped into two types, those which are more intensively computational, based on an execution engine and those which are declarative, based on presentation engines.  To date the following APIs have been standardised by a European body, MHEG 5 and the Multimedia Home Platform (MHP). Others are Open TV, Liberate.
2. Application Programming Interface – is a protocol intended to be used as an interface by software components to communicate with each other. An API may include specifications for routines, data structures, object classes, and variables.

Associated facilities

Those associated services, physical infrastructures and other facilities or elements associated with an electronic communications network and/or an electronic communications service which enable and/or support the provision of services via that network and/or service or have the potential to do so, and include, inter alia, buildings or entries to buildings, building wiring, antennae, towers and other supporting constructions, ducts, conduits, masts, manholes, and cabinets.

Associated services

Those services associated with an electronic communications network and/or an electronic communications service which enable and/or support the provision of services via that network and/or service or have the potential to do so and include, inter alia, number translation or systems offering equivalent functionality, conditional access systems and electronic programme guides, as well as other services such as identity, location and presence service.

ATM – Asynchronous Transfer Mode

Broadband transmission technology which provides the backbone of the world’s telecommunications network. ATM breaks information flows into small fixed-length cells of 53 bytes. Cells of any type of traffic – voice, multimedia, data or video – can be interspersed with each other. ATM operates at speeds of 25, 155 and 622 Mbps.

B

Bandwidth

Bandwidth is the capacity of a network or other communication channel for transferring data, measured in bps.

Backhaul

The middle part of a broadband network, connecting the local access to the core internet network. Technically the link from the cable head to the international switching centre.

Black areas

Areas where at least two competing high capacity broadband network operators are present.

BEREC – Body of European regulators for electronic communications

BEREC and the BEREC Office were created by Regulation 1211/2009 of the European Parliament and of the Council of 25 November 2009 to assist the Commission and the national regulatory authorities (NRAs) in the implementation of the EU regulatory framework for electronic communications, to give advice on request and on its own initiative to the European institutions and to complement at European level the regulatory tasks performed at national level by the regulatory authorities, all in the aim of creating an internal market for electronic communications. BEREC is composed of the 27 NRAs.

Bitstream access

1. A form of non-physical or virtual network access, included in Market 5: Wholesale Broadband Access.
2. A service provided by an incumbent operator whereby a new entrant rents a high speed access link to the customer.

Broadband

A term applied to high speed telecommunications systems, i.e. those capable of simultaneously supporting multiple information formats such as voice, high-speed data services and video services on demand. The Digital Agenda defines three levels of broadband speeds: 2, 30, and 100 Megabit per Second.

Broadband Guidelines on State Aid

In December 2012, new rules on state aid for broadband were adopted, replacing the 2009 broadband guidelines. Main changes are the need for a step change, i.e. a substantial improvement of broadband coverage as a result of aid, Aid for minor improvements is excluded under strict conditions aid for ultrafast broadband in under-served areas, is eligible. The new rules include a technology neutral definition for fixed wireless access solutions to fall under the definition of NGA.

C

Cable landing right

Refers to the rules that apply to landing a submarine cable in a country.

CAPEX

Capital expenditure

CCN – Content-centric networking

Content-centric networking is a term used to refer to Information-centric networking (ICN). Please see entry on ICN.

ccTLD – country code top-level domain

Is an internet top level domain generally used or reserved for a country (a sovereign state of a dependent territory, e.g. fr .nl).

CDMA – Code-Division Multiple Access

Code-Division Multiple Access is a digital cellular technology that uses spread-spectrum techniques. CDMA does not assign a specific frequency to each user. Instead, every channel uses the full available spectrum. Individual conversations are encoded with a pseudo-random digital sequence. CDMA is a military technology first used during World War II by the English allies to foil German attempts at jamming transmissions. The allies decided to transmit over several frequencies, instead of one, making it difficult for the Germans to pick up the complete signal.

CEF – Connecting Europe Facility

The CEF Connecting Europe Facility is the financing instrument for the Trans-European Networks for Transport, Energy and Telecommunications for 2014-2020.

CEF-DSI – Connecting Europe Facility-Digital Services Infrastructure

Digital Services Infrastructure (DSI or CEF-DSI) refers to the part of the CEF funding that would support public interest digital service infrastructure such as electronic health records, electronic identification and electronic procurement.

CIP – Critical Infrastructure Protection

The programs, activities and interactions used by owners and operators to protect their critical infrastructure.

Coaxial Cable

Shielded and insultated copper cable, mainly used by caple TV companies and also for computer networks. Coaxial cable is supposed to minimise interference with electrical and radio transmissions.

COCOM

The Cocom assists the Commission in carrying out its executive powers under the regulatory framework and the regulation on the .eu Top Level Domain. The Cocom exercises its function through advisory and regulatory procedures in accordance with the Council Comitology Decision. Furthermore, the Cocom provides a platform for an exchange of information on market developments and regulatory activities.

Co-location

The provision of physical space and technical facilities necessary to reasonably accommodate and connect the relevant equipment of a beneficiary.

Copper wires

Copper is the electrical conductor used in telecommunications. The DSL technology is based on copper wires. Transmission speeds depend on the lengths and quality of the copper wire from the distribution point to the building.

D

Digital divide

The digital divide is the gulf between those parts of the population that have access to the internet and other digital technologies, and those sections of the population that do not. There is concern that as so many services (both commercial and governmental) become available online, groups without digital access (caused by, among other things, high cost, lack of skills, location, or a combination of these) will be left behind, and miss out on opportunities in life and in work.

Digital Dividend

The digital dividend refers to the radio spectrum which becomes available as a result of the switchover of terrestrial TV broadcast from analogue to digital technology which uses the spectrum more efficiently. This is a unique and once-off opportunity to boost the capacity for providing new and innovative broadcast and wireless communication services. The first step related to the 800 Mhz (790 MHz to 862 MHz) while a second phase, following the decision of WRC 12 to open the band to mobile communications, would cover the 700 MHz band.

DOCSIS – Data Over cable System Interface Specification

A cable TV network solution

DSL

Digital Subscriber Line

E

EC

European Commission

F

Financial Instruments

“Innovative” financial instruments are loans, guarantees, EU-support to project bonds, or dedicated equity funds. As compared to the traditional grant instrument, FI have the advantage of attracting more additional investment (leverage). For the Connecting Europe Facility support to the roll-out of broadband, the Commission envisions to use FI as much as possible.

FTTB – Fibre To The Building

(typically an MDU), a first-mile infrastructure

FTTC – Fibre To The Cabinet

(from which the first-mile connection starts), a local area infrastructure

FTTH – Fibre To The Home

Technology aiming at replacing the technologies DSL by installing optic fiber to the consumer. Less ambitious versions are FTTC (Fibre To The Curb) and FTTB (Fibre To The Building).

FTTX

Broadband network architecture using optical fibre to create a broadband network for the last mile.

G

GPON – Gigabit Passive Optical Network

A shared-access technology for FTTH/FTTB (ITU-T G.984)

Grey areas

Areas with only one high capacity broadband infrastructure or one infrastructure provider in place.

Guide to Broadband Investment

The Guide, issued by the European Commission in 2011, is aimed at assisting management authorities of EU funds to plan and implement broadband projects financed in the context of EU regional and rural development policies. The guide is structured around seven questions concerning policy, regulatory, investment and technological issues including the pros and cons of five different investment models for efficient and effective public-sector interventions in next-generation broadband access networks.

H

HDTV

High-definition television

HFC – Hybrid fibre-coaxial

Combination of optical fibre and coaxial cable.

High-speed broadband

High-speed broadband is a broadband service provided through a Next Generation Network (NGN).

High speed bit-stream service

A service provided by an incumbent operator whereby a new entrant rents a high speed access path to the customer. The incumbent provides and maintains the transmission systems (e.g. ADSL modem at the local exchange) needed to provide the access path.

HSPA – High Speed Packet Access

Extension of the UMTS standard allowing for faster data transfer.

I

Incumbent operators (incumbents)

Telecommunications organisations granted special and exclusive rights by Member States or public operator(s) which enjoyed a de facto monopoly before liberalisation.

IRU

Indefeasible right of use

ISP – Internet service provider

e.g. a SP delivering Internet service

ITU – International Telecommunication Union

The International Telecommunication Union (ITU) is the United Nations agency for information and communication technology issues, ITU coordinates the shared global use of the radio spectrum, and establishes the worldwide standards that foster interconnection of a vast range of communications systems.

L

Local Loop

The physical twisted copper pair circuit connecting the network termination point at the subscriber’s premises to the main distribution frame or equivalent facility in the fixed public telephone network. The local loop may also include optical elements. The physical circuit connecting the network termination point to a distribution frame or equivalent facility in the fixed public electronic communications network.

LLU – Local loop unbundling

A service whereby a telecommunication organisation provides (shared or fully) unbundled access to its local loop to another telecommunications organisation.

Local sub-loop

A partial local loop connecting the network termination point at the subscriber’s premises to a concentration point or a specified intermediate access point in the fixed public telephone network.

Long Run Incremental Costs (LRIC)

The costs that are directly associated with the production of a business increment, i.e. the additional cost of supplying a service over and above the situation where the service was not provided, assuming all other production activities remain unchanged. ‘Long run’ means that all factors of production including capital equipment are variable in response to changes in demand due to changes in the volume or in the structure of production, therefore all investments are considered as variable costs.
The ‘bottom-up’ LRIC modelling approach develops a cost model starting from the expected demand in terms of subscribers and traffic; it then models the efficient network that is required to meet the expected demand, and assesses the related costs according to a theoretical network-engineering model. The purpose of a bottom-up model is to calculate the cost on the basis of an efficient network using the newest technology employed in large-scale networks. This approach differs from a top-down modelling approach, which is based on the undertaking’s accounts. In a hybrid modelling approach the bottom-up model is refined by looking at the results of the top-down model. It is also possible to check the plausibility of some of the results of the top-down model by using the bottom-up model.

LTE – Long Term Evolution

High performance communication system for cellular mobile phones. Step towards 4th generation, but commonly called 4G

M

MDU – Multi-dwelling unit

An apartment block

Microtrenching

A technique of deploying cables, e.g. for broadband networks, at a lower cost than by the usual method. A micro trencher is a “small rockwheel” specially designed for work in urban area. It is fitted with a cutting wheel that cuts a microtrench with smaller dimensions than can be achieved with conventional trench digging equipment. The trench dimensions are widths ranging from about 30 mm to 130 mm, and a maximum depth of about 500 mm.Micro trenchers may also be used to install FTTx connections.

Mobile broadband

Mobile broadband is the name used to describe various types of wireless high-speed internet access through a portable modem, telephone or other device. Various network standards may be used, such as WiMAX, UMTS/HSPA, EV-DO and some portable satellite-based systems.

MSS ‑ Mobile satellite services

The MSS allow communications between satellites and mobile terrestrial equipment. Their use can range from high-speed internet access to mobile television and radio and emergency communications. Mobile satellite services cover a large part of the EU’s territory, thereby reaching millions of EU citizens across borders. They can ensure access for all Europeans to new communication services, not only in metropolitan areas, but also rural and less populated regions.

N

Net Neutrality

Network neutrality is the principle that all electronic communication passing through a network is treated equally. That all communication is treated equally means that it is treated independent of (i) content, (ii) application, (iii) service, (iv) device, (v) sender address and (vi) receiver address. Under the reformed Telecom Rules, national telecoms regulatory authorities will in particular be required to promote “the ability of end users to access and distribute information or run applications of their choice”. This will contribute to strengthening the “neutral character” of the internet in Europe.

NGA – Next Generation Access

Access networks which consist wholly or in part of optical elements and which are capable of delivering broadband access services with enhanced characteristics (such as higher throughput) as compared to those provided over already existing copper networks. In most cases NGAs are the result of an upgrade of an already existing copper or co-axial access network.

NIS – Network and Information Security

Ability of a network or an information system to resist, at a given level of confidence, accidental events or malicious actions. Such events or actions could compromise the availability, authenticity, integrity and confidentiality of stored or transmitted data as well as related services offered via these networks and systems.

Non-discrimination

In relation to interconnection and/or access, an obligation of non-discrimination ensures that an operator applies equivalent conditions in equivalent circumstances to other undertakings providing equivalent services, and provides services and information to others under the same conditions and of the same quality as it provides for its own services, or those of its subsidiaries or partners.

NP – Network Provider

Operates the active equipment and delivers SP’s services to the end users

NRP – National Regulatory Authority

The body or bodies charged by a Member State with any of the regulatory tasks assigned in the Regulatory framework for telecommunications.

NTP – Network termination point

The physical point at which a subscriber is provided with access to a public communications network; in the case of networks involving switching or routing, the NTP is identified by means of a specific network address, which may be linked to a subscriber number or name.

O

OBA

On line behavioural advertising (OBA) uses tracking cookies.  Hence, pursuant to EU privacy laws such practices must comply with the requirement to obtain users’ consent.

DG CONNECT is facilitating stakeholder discussion on a proposed self-regulation on online behavioural advertising which should provide transparent, consent based, user-friendly mechanisms with effective enforcement. Stakeholders involved include advertising associations, ICT industry and associations and consumer representatives.

Operator

Is an undertaking providing or authorised to provide a public communications network or an associated facility

OPEX

Operational expenditure

Optical Fibre

An optical fibre is a fiber made of glass or plastic allowing the transmission of information over light over long distances with very high data rates.

P

PA

Public authority

P2P – Peer to Peer Network

In a peer to peer (or P2P) computer network participants are connected with each other, whereby the cumulative bandwidth of network participants is used. P2P networks are typically used for connecting nodes via ad hoc connections. A pure P2P network does not have the notion of clients or servers but only equal peer nodes that simultaneously function as both “clients” and “servers” to the other nodes on the network. Such networks are widely used for sharing content files such as software, audio, video, data or anything in digital format. Real-time data, such as telephony traffic or IPTV, is also passed using P2P technology. The technology itself is legal and applied increasingly in various business models. However, it has also been used for copyright infringements and the dissemination of child sexual abuse images (illegal file sharing).

Parallel computing

In parallel computing a is split into smaller programmes to be executed in different processors at the same time. This is way to speed-up the execution of computational tasks and is very useful for complex problems requiring high-intensity processing.

PIP – Physical infrastructure provider

Owns and operates the passive infrastructure

PLC (Power Line Communications)

Power line communication carries data on a conductor that is also used simultaneously for AC electric power transmission or electric power distribution to consumers. A wide range of power line communication technologies are needed for different applications, ranging from home automation to Internet access.

PON – Passive optical network

A shared-access technology for FTTH/FTTB

Provision of an electronic communications network

The establishment, operation, control or making available of such a network.

PSTN

Public Switched Telephone Network

Public communications network

An electronic communications network used wholly or mainly for the provision of publicly available electronic communications services.

Publicly available telephone service

A service available to the public for originating and receiving national and international calls and access to emergency services through a number or numbers in a national or international telephone numbering plan, and in addition may, where relevant, include one or more of the following services: the provision of operator assistance, directory enquiry services, directories, provision of public pay phones, provision of service under special terms, provision of special facilities for customers with disabilities or with special social needs and/or the provision of non-geographic services.

R

RAB – Regulatory Asset Base

The total capital value of the assets used to calculate the costs of the regulated services.

Radio Spectrum

Part of the electromagnetic spectrum corresponding to radio frequencies. For the purpose of the Spectrum Decision, it includes radio waves in frequencies between 9 kHz and 3 000 GHz; radio waves are electromagnetic waves propagated in space without artificial guide.

Radio Spectrum Policy Programme

The envisaged multiannual programme, to be adopted in co-decision, to provide strategic orientations for spectrum policy in the EU.

Related facilities

The facilities associated with the provision of unbundled access to the local loop, notably collocation, cable connections and relevant information technology systems, access to which is necessary for a beneficiary to provide services on a competitive and fair basis.

RFID – Radio Frequency Identification

Radio frequency identification (RFID) is a generic term that is used to describe a system that transmits the identity (in the form of a unique serial number) of an object or person wirelessly, using radio waves. RFID belongs to the broad category of automatic identification technologies. It is in use all around us – for shopping (e.g. tagging of groceries), driving a car (e.g. speeding up transactions on the road), public transport ticketing (e.g. RFID-enabled smart cards in trains and buses, fighting against fraud and/or providing value-added services to travellers), leisure (e.g. secure access and payments in parks, zoos, stadiums, bars/clubs), going to work (e.g. secure access, time registration, evacuation management), crossing borders (e.g. tracking luggage, e-passport), healthcare (e.g. more efficient management, more secure care).
Unlike ubiquitous UPC bar-code technology, RFID technology does not require contact or line of sight for communication.

Rights of way

Rights to install facilities on, over or under public or private property to an undertaking authorised to provide electronic communications networks whether public or not.

Roaming

In wireless telecommunications, roaming is a general term that refers to the extending of connectivity service in a location that is different from the home location where the service was registered. Regulation on roaming charges in the European Union is a part of policy of the EU promoting competition, safeguarding consumer interests and enhancing  digital single market. The current roaming rules aim at increasing competition in the roaming market by structural remedies such as enabling consumers to buy roaming services separately from domestic mobile services and providing in the meantime safeguards to consumers in the form or prices caps within European Union and European Economic Area member states.

RoW

Right of Way

RSC – Radio Spectrum Committee RSC

Comitology committee established under the 2002 Radio Spectrum Decision for the technical harmonisation of spectrum. The European Conference of Postal and Telecommunications Administrations (CEPT) provides technical advice for the work of the committee.

RSPG – Radio Spectrum Policy Group

An advisory body composed of High Level officials from the Member States responsible for radio spectrum policy created by the Commission. Advises the Commission (and, following the entry into force of the new regulatory framework, may provide reports and opinions to Parliament and Council) on strategic issues concerning radio spectrum policy.

S

Service neutrality

The concept introduced in the regulatory framework that it is the user of radio spectrum that decides on the electronic communications service that they provide. Exceptions to this have to be justified as necessary for the fulfilment of a general interest objective.

Service providers

Operators who provide public telecommunications services at large using a third party’s (fixed or wireless) network, excluding fixed voice telephony service providers that do not provide voice telephony within the meaning of Community law, such as simple resellers, calling card service providers and call back operators.

Shared access to the local loop

The provision to a beneficiary of access to the local loop or local sub loop of the notified operator, authorising the use of the non-voice band frequency spectrum of the twisted metallic pair; the local loop continues to be used by the notified operator to provide the telephone service to the public.

SMP

Significant market power

SP – Service Provider

Sells services (e.g. Internet, TV, telephony, etc.) to the end user

Spectrum allocation

The designation of a given frequency band for use by one or more types of radio communications services, where appropriate, under specific conditions.

State aid to public service broadcasting

The application of State aid rules to public service broadcasting has to take into account a wide number of different elements. The Commission adopted Directive 80/723/EEC of 25 June 1980 on the transparency of financial relations between Member States and public undertakings as well as on financial transparency within certain undertakings. These rules are interpreted by the Court of Justice and the Court of First Instance. The Commission Communication on the application of State aid rules to public service broadcasting sets out the principles to be followed by the Commission in the application of the relevant Articles in the EC Treaty to State funding of public service broadcasting.  More information.

Subscriber

Any natural person or legal entity who or which is party to a contract with the provider of publicly available electronic communications services for the supply of such services

T

Territorialisation of State aid

Some Member States require film producers receiving State aid to spend a specific proportion of the aid received or of the film budget in the territory of the supporting country. Under the Cinema Communication, the producer must be free to spend at least 20% of the film budget in other Member States without suffering any reduction in the aid provided for under the scheme. In other words, the Commission has until now accepted as an eligibility criteria territorialisation in terms of expenditure of up to 80% of the production budget of an aided film or TV work.

Traffic data

Any data processed for the purpose of the conveyance of a communication on an electronic communications network or for the billing thereof. According to the means of communication used, the data needed to convey the communication will vary, but may typically include contact details, time and location data. Although such traffic data are to be distinguished from content data, both are quite sensitive as they give insight in confidential communications.

Trans-national markets

Markets identified in accordance with Article 15(4) of the Framework Directive covering the Community or a substantial part thereof located in more than one Member State.

Triple play

A triple-play network is one in which voice, video and data are all provided in a single access subscription. Quadruple play also contains provision of mobile service.

U

UAN (Universal Account Number)

A Universal Account Number is an 8-digit code, unique to every phone number, that is used to transfer a broadband connection or phone number from one supplier to another.

In order to switch from one ADSL provider to another you will usually need to provide your UAN to your new supplier before they can complete the transfer.

Unbundled access to the local loop

Full unbundled access to the local loop and shared access to the local loop; it does not entail a change in ownership of the local loop.

Undertakings

Market players players; for instance a connection to the public telephone network and access to publicly available telephone services at a fixed location enabling voice and data communications services (including also broadband if so determined at the national level like done so far in FI, MT, ES), comprehensive directory and directory enquiry service, availability of public payphones (operators, providers etc.) as defined under EU law.

Universal Service

The minimum set of services, defined in the Universal Service Directive, of specified quality which is available to all users regardless of their geographical location and, in the light of specific national conditions, at an affordable price.

USO – Universal Service Obligation

The provision of a defined minimum set of services to all end-users at an affordable price; for instance a connection to the public telephone network and access to publicly available telephone services at a fixed location enabling voice and data communications services (including also broadband if so determined at the national level like done so far in FI, MT, ES), comprehensive directory and directory enquiry service, availability of public payphones.

V

Value added service

Any service which requires the processing of traffic data or location data other than traffic data beyond what is necessary for the transmission of a communication or the billing thereof.

VDSL

Very-high bit-rate Digital Subscriber Line

VoIP – Voice over Internet Protocol

A technology used for transmitting standard telephone calls over the Internet using packet-linked routes, from any device, including mobile and fixed line phones.

W

Wave division multiplexing

It is the technique of passing multiple frequencies (wavelength and colours) of light simultaneously across a single fibre, thereby increasing the capacity of installed fibre infrastructure.

WCDMA

Short for wideband CDMA, a high-speed 3G mobile wireless technology with the capacity to offer higher data speeds than CDMA. WCDMA can reach speeds of up to 2 Mbps for voice, video, data and image transmission. WCDMA was adopted as a standard by the ITU under the name “IMT-2000 direct spread.”

White areas

Areas where no high capacity broadband infrastructure exists.

WiFi / WiMAX

International standards for high speed/high bandwidth services over wireless networks, often connecting to the mainstream fixed telecommunications networks.

WLL

Wireless local loop: a wireless connection between a telephone exchange and the subscriber’s telephone.

X

xDSL

A collective term for all types of digital subscriber lines, including asymmetric digital subscriber line (ADSL), symmetric digital subscriber line (SDSL) and high-data-rate digital subscriber line (HDSL).

Wi-Fi is a technology that allows devices like computers, smartphones, wearables, and smart home devices to connect to the internet wirelessly over a local area network (LAN). Using radio waves, typically in the 2.4 GHz or 5 GHz bands and 6 GHz bands, WiFi transmits data over short or longer distances, providing internet without using physical cables.

Wi-Fi abilities

Wi-Fi lets you connect multiple devices to the internet without physical cables, offering flexibility in how and where you use your devices around your premises.

Wi-Fi offer speeds that rival traditional Ethernet, supporting streaming, gaming, and large file transfers. Modern WiFi can offer speeds up to 2000Mbps in certain locations

Wi-Fi  can offer a very solid range. Depending on the router and environment, WiFi can cover areas ranging from a single room to an entire home.

What can affect Wi-Fi network performance in your home?

• ‍Distance: As the distance between Digiweb’s modem and the client device increases, the signal strength decreases, leading to lower speeds reaching your devices.
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• Obstacles: Objects like enforced walls and heavy furniture can weaken the wireless signal, resulting in reduced speeds..
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• Interference: Other wireless devices, such as microwaves or competing Wi-Fi networks, can cause interference and reduced speeds.
  ‍‍
• Network Congestion: The more devices connected to a Wi-Fi network, the higher the contention for available bandwidth, which can lead to slower speeds reaching final  devices.

To view our full range of Wi-Fi devises visit our shop

How to Get an Accurate Wi-Fi Speed

We recommend you plug your devices directly into an Ethernet port Lan or Wan on Digiweb’s modem when running an internet speed test. It’s important to test your internet speed where you typically use your computer or a laptop. If you plug your device directly into Digiweb’s router and use your browser to visit sites like  Speedtest.net, Fast.com, you will be able to see your most accurate download speeds.

Please note that you can also run Wi-Fi internet speeds by connecting your smart device to Digiweb’s modem. The result of such speed test will also depend on your own device and if the device is compatible with Wi-Fi6 or Wi-Fi7.

Wi-Fi Bands

These are the different Band’s (radio frequency) that broadcast from the modem

2.4GHz

• Longer range (further distance)
• Transmits slower data speed
• Ideal for devices further away from the modem

5GHz

• Less range
• Transmits faster data speed
• Best used for devices in close range

6GHz

• Least range
• Transmits fastest data speed
• Best used for devices in close range

Not all devices can connect to all the Wi-Fi bands. Older devices may not be able to connect to 6GHz

Wi-Fi 6, also known as 802.11ax, is the latest generation of WiFi technology, designed to improve speed, efficiency, and capacity compared to previous standards (like WiFi 5, or 802.11ac). It’s particularly beneficial in environments with many connected devices, like homes, offices, and public spaces, where network congestion can slow down connectivity.

To view our full range of Wi-Fi devices visit our shop

Practical FRITZ!Apps add new functions to your FRITZ!Box, smartphones and tablets. 

With FRITZ!Apps you can carry your home network along in your pocket. Access your FRITZ!Box from anywhere via Smartphone or tablet or make calls with your mobile over the landline rate when you’re in your WiFi reception area – all this and more is possible with FRITZ!Apps. Available as a free download for Android and iOS. Fritz!Apps include: Fritz!Apps, Fritz!Box, Fritz, MyFRITZ!App, FRITZ!App Fon, FRITZ!App Media, FRITZ!App Cam, FRITZ!App TV, FRITZ!App WLAN and FRITZ!App Ticker

For more information click here

With the FRITZ!Box you can also send and receive faxes without an external fax machine. The FRITZ!Box receives the faxes and forwards them as PDF files named after the reception date and time via email and/or saves them on a USB storage device in the folder “FRITZ\faxbox”. When sending faxes, you enter the text in the FRITZ!Box user interface.

Requirements / Restrictions

• To send faxes, you must select a telephone number that is also automatically used for receiving faxes. You will no longer be able to receive calls to this telephone number since the fax will then answer all calls to this number – even telephone calls.
• A maximum of two A4 pages can be transmitted by fax. If your fax document is longer, it will be shortened to two A4 pages.
• Graphics can only be attached to the fax document if you are using Google Chrome or Mozilla Firefox. For technical reasons, you cannot attach image files with the Internet Explorer and Safari.
• You can attach one image file saved in JPG or PNG format. Other file formats (such as PDF or DOC) are ignored when sending faxes.
• Images larger than A4 are reduced in size when the fax is sent. Smaller images are centered.

Note:All instructions on configuration and settings given in this guide refer to the latest Fritz!OS for the FRITZ!Box.

1 Enabling fax transmission with T.38

If you want to use an internet telephone number for faxing, then you must enable T.38 (fax over IP) for fax transmission in the FRITZ!Box. With T.38, a special network protocol is used for fax transmission instead of fax tones. As a result, transmission is significantly less susceptible to interference:

1. Click “Telephony” in the FRITZ!Box user interface
2. Click “Telephone Numbers” in the “Telephony” menu.
3. Click on the “Line Settings” tab.
4. Click on “Changing the Settings” in the “Telephony connection” section. If the section is not displayed, enable the Advanced View first.
5. Enable the option “Fax transmission using T.38”.
6. Click “Apply” to save the settings.

2 Configuring the fax function

Enabling the fax function and entering fax ID

1. Click “Telephony” in the FRITZ!Box user interface.
2. Click “Telephony Devices” in the “Telephony” menu.
3. Click the “Configure New Device” button.
4. Select the option “Fax Function” in the “Integrated in the FRITZ!Box” section and click “Next”.
5. In the “Fax ID” field, enter the ID that should be transmitted to anyone who sends a fax to the FRITZ!Box, and that should be transmitted to recipients when sending faxes. You can enter your number or your name, for example.Important:Many recipients block faxes from numbers without caller ID to protect themselves from unwanted advertisements.

Selecting forwarding by email and location for saving

1. Select forwarding by email and specify where faxes should be saved.
2. Enable the option “Forward by email” if you want to automatically forward faxes you successfully send or receive to one or more email addresses. If you want to enter several email addresses, separate them by a comma and do not add spaces between them.Example:
   john@smith.com,jane@smith.com
   • If you enabled email forwarding, you can enable the option “Do not save“. However, note that faxes are lost and the fax function is disabled if the fax is not successfully forwarded as an email and the fax is not saved on a storage device. This way, senders do not receive positive transmission reports for faxes that are lost. The fax function is re-enabled when emails can be sent again or the FRITZ!Box is restarted.
   • Enable the option “Save internally” if you want received faxes to be saved to the FRITZ!Box’s internal memory. Faxes you send are not saved.
   • Enable the option “Save on the USB storage medium” if you want received faxes to be saved on a USB storage device connected to the USB port on the FRITZ!Box. Faxes you send are not saved. If you want to remove the USB storage device or enable the USB remote connection, you must disable this option first. Otherwise, you will experience errors when receiving faxes because they can no longer be saved.
3. Click “Next”.

Entering email account information

In the next step, you may be asked to enter various email account information. This information is required if you want the FRITZ!Box to forward new faxes via email and the push service has not been configured yet. Enter the email account information as follows:

Note:The email account information can be edited any time under “System > Push-Service > Sender” in the FRITZ!Box user interface.

1. “FRITZ!Box” is already entered as the sender name. Enter a name of your choice or keep this name.
2. In the “Email return address” field, enter the email address you want to use to send the emails.
3. Enter the name of your email provider’s SMTP server. If the SMTP server does not use the default port 25, you must also enter the port number.Example:
   The name of the SMTP server is smtp.de.post.net and the SMTP server uses port 599. In this case, enter the following: smtp.de.post.net:599Note:Outgoing emails are sent via the SMTP server (SMTP = Simple Mail Transport Protocol). Your email provider can give you the name and port number of the SMTP server.
4. If the SMTP server requires the email user name for authentication, enable the setting “email user name” and enter the email user name.
5. If the SMTP server requires a password, enter the password and confirm it in the following field.
6. Click “Next”.

Assigning telephone numbers

1. Define the telephone number for the fax function. When you select telephone numbers, the fax answers all calls to these numbers and you can no longer receive telephone calls to these numbers. Whether you must select numbers depends on whether you would like to receive and/or send faxes.
2. If you want to send and receive faxes, enable at least one telephone number to send faxes with. The number(s) is/are then also used to receive faxes.
   • If you only want to receive faxes, you have two options:
     1. Either: Select one or more telephone numbers. Then the fax will accept all calls to these numbers and faxes are received automatically.
        • Or: Do not select any numbers, and then automatic fax recognition is used for fax reception. For fax recognition to function, a FRITZ!Box answering machine must answer the call. Configure the answering machine so that it accepts the call after two to four rings and do not select the “Greeting Only” operating mode. With this operating mode, the time interval is too short fax recognition. The recording will be discarded after it recognizes a fax call.
   • It is not possible to configure the FRITZ!Box to only send faxes. To send faxes, you must select at least one telephone number that is then also used for receiving faxes.
3. Click “Next” and then “Apply” to save the settings.Note:If you accept a fax call with a telephone connected to the FRITZ!Box, simply forward the call to a FRITZ!Box answering machine. The answering machine will automatically forward the call to the integrated fax machine after recognizing it as a fax call.

3 Using several email addresses for fax reception

If you selected several telephone numbers for receiving faxes, then you can assign each of these telephone numbers a different email address to which faxes are then forwarded:

Note:Faxes that are forwarded from a telephone connected to the FRITZ!Box to an answering machine are forwarded to the email address(es) assigned to the first fax number.

1. Click “Telephony” in the FRITZ!Box user interface.
2. Click “Telephony Devices” in the “Telephony” menu.
3. Click the  (Edit) button for the fax function.
4. Click on the “Properties” tab.
5. Enter the email address for the various fax numbers.
6. Click “OK” to save the settings.

Configuring a USB storage device connected to FRITZ!Box

The FRITZ!Box allows you to use USB storage devices connected to it as a central storage location in the home network (“Storage (NAS)”). Then all of the computers, smartphones, and other devices connected to the FRITZ!Box can easily access your files with a web browser or using the Server Message Block protocol (SMB), for example with the Windows Explorer on Windows computers.

In addition, you can set up a secure internet sharing for the USB storage devices. This allows you to access your files from the internet at any time.

Requirements / Restrictions

• The USB storage device must be formatted with the file system NTFS, FAT/FAT32 or ext2/ext3/ext4 and may have no more than four partitions, each up to 4 terabytes in size.Note:If the USB storage device is formatted with a different file system, the FRITZ!Box USB remote connection software will allow you to use it with the FRITZ!Box.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Preparations

Disabling the USB remote connection for USB storage devices in the FRITZ!Box

You can only access a USB storage device connected to the FRITZ!Box with more than one device at the same time if the device is not configured for use with the USB remote connection software:

1. Click “Home Network” in the FRITZ!Box user interface.
2. Click “USB Devices” in the “Home Network” menu.
3. Click on the “USB Remote Connection” tab. If the tab is not displayed, enable the Advanced View first.
4. Disable the “USB storage media” option.
5. Click “Apply” to save the settings.

Connecting a USB storage device to the FRITZ!Box

1. Connect the USB storage device to the USB port on the FRITZ!Box.Note:The FRITZ!Box supplies USB devices with a total of up to 900 mA in accordance with the USB 3.0 specification. Use a USB hub with its own power supply (active USB hub) to connect devices that require more power to the FRITZ!Box.

2 Setting up FRITZ!Box users

To access storage (NAS) contents, you need a user account with a user name and password. Set up a FRITZ!Box user in the FRITZ!Box for this purpose:

1. Click “System” in the FRITZ!Box user interface.
2. Click “FRITZ!Box Users” in the “System” menu.
3. Click the  (Edit) button for the user who should be allowed to access the storage (NAS). If you have not set up any users yet:
   1. Click the “Add User” button.
   2. Enter a name and password for the user in the corresponding fields.
4. Enable the option “Access to NAS contents”.
5. Click the “Add Directory” button.
6. If the user should be allowed to access all storage available on the FRITZ!Box, enable the option “All storage available on the FRITZ!Box”.
   • If the user should only be allowed to access a particular storage or folder, enable the option “Select folder”.ATTENTION!If you grant access to all folders, then the user can access all of the faxes, answering machine messages, and any online storage you may have configured.
7. In the “Directory” section, assign the user read and write permission to the storage.
8. Click “Apply” to save the settings.

3 Configuring login to the home network

The FRITZ!Box is already password protected in the factory settings. If you disabled the FRITZ!Box’s password protection, reenable it:

1. Click “System” in the FRITZ!Box user interface.
2. Click “FRITZ!Box Users” in the “System” menu.
3. Click on the “Login to the Home Network” tab.
4. If each user should use a unique password to access the FRITZ!Box, enable the option “Login with FRITZ!Box user name and password”.
   • If all users should use the same password to access the FRITZ!Box, enable the option “Login with the FRITZ!Box password” and enter a password that will be required to access the FRITZ!Box user interface.
5. Click “Apply” to save the settings.

4 Setting up storage (NAS)

1. Click “Home Network” in the FRITZ!Box user interface.
2. Click “Storage (NAS)” in the “Home Network” menu.
3. Enable the option “Storage (NAS) enabled”.
4. Click “Apply” to save the settings.

5 Accessing USB storage devices

There are several ways to access USB storage devices connected to the FRITZ!Box. Which method makes most sense depends on whether you are in your home network or want to access the storage device when you are away from home, and whether you are using a computer, or a smartphone or tablet:

Accessing storage (NAS) in the home network

In the home network, you can use a web browser to easily access USB storage devices connected to the FRITZ!Box via http://fritz.nas.

If you would to prefer to use the Windows Explorer, macOS Finder, or another application that uses the Server Message Block protocol (SMB), you can also configure the USB storage device connected to the computer as a network drive.

If you are using a smartphone or tablet with Android or iOS, MyFRITZ!App not only allows you access USB storage devices, you can also use it to check calls, voice messages, and other events, control your smart home devices, and check the power consumption of the connected devices at any time.

Accessing storage (NAS) over the internet

When you are away from home, you can also access USB storage devices connected to the FRITZ!Box over the internet at any time by means of a secure internet sharing. However, we recommend using MyFRITZ!App with a smartphone or tablet.

If you only want to allow other users to access certain files or folders, you can simply share them by means of an access link. This way you can allow friends and relatives to access your pictures and videos from your last vacation without allowing them to change or delete files from the USB storage device, for example.

If you prefer to use an FTP client such as Cyberduck, FileZilla, or WinSCP instead of a web browser, you can also access USB storage devices connected to the FRITZ!Box via FTP/FTPS when you are away from home.

In the home network you can either use a USB printer connected to the FRITZ!Box as a network printer, or use it with the USB remote connection software. Which operating mode is preferable depends on your requirements and the USB printer you are using.

Setting up a printer as a network printer

1. Configure the USB printer connected to the FRITZ!Box as a network printer if you
   • want to use the printer with any computer regardless of the operating system and without any additional software.
   • want to use the printer with smartphones, tablets, and other network devices.Note:Additional functions offered by multifunction devices such as scanning or faxing are not available when the printer used as a network printer. You cannot call up the ink level indicator.The printer must be able to process data in RAW format (unidirectional RAW over TCP). Printers that require encapsulated or bidirectional data transmission (for example some GDI or LIDIL printers) cannot be used as network printers.

Using a printer with the USB remote connection

1. Configure the USB printer for use with the USB remote connection software if
   • your printer is a multifunction device (also called all-in-one devices or multifunction printers) and you also want to use the device for scanning and faxing.
   • you want to use the ink level indicator and other convenience functions offered by the printer.
   • the printer can only be controlled bidirectionally or using encapsulated data (this is the case with some GDI and LIDIL printers, for example).Important:The FRITZ!Box USB remote connection software is available for computers with the 32-bit and 64-bit versions of Windows 10 / 8 / 7.

The FRITZ!Box Media Server (UPnP AV server) provides all of its functions in accordance with the DLNA guidelines. However, it is not officially DLNA certified. Whether AVM shall seek DLNA certification for the FRITZ!Box, and, if so, when, has not yet been decided.

Note:The Digital Living Network Alliance (DLNA) is an association of computer, smartphone, and consumer electronics manufacturers. Their goal is to guarantee compatibility between different devices and applications for digital entertainment. To achieve this, the DLNA issues technical guidelines and certifies devices and applications that comply with these guidelines.

In the FRITZ!Box you can define which network devices and applications are to be treated with high priority or low priority when they access the internet. This way you can ensure optimal reaction times for online games even if peer-to-peer services are using the internet connection at the same time. This type of prioritization of applications is also called Quality of service (QoS).

Note the following information on the FRITZ!Box’s various prioritization categories and proceed as described in the subsequent measures.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 The FRITZ!Box’s prioritization categories

There are various ways to prioritize different network devices and applications in the FRITZ!Box. Three categories are available:

Real-time applications

Network devices and applications prioritized in the category “Real-time Applications” are always allocated as much internet connection throughput as needed. If other applications are using the internet connection at the same time, data sent by real-time applications is always sent first.

If several real-time applications are using the internet connection at the same time, then the throughput is divided between them equally. The application “Internet telephony” (VoIP) is an exception; this real-time application always has the highest priority, even over other real-time applications.

Note:If a real-time application requires the entire throughput, then other applications cannot transmit data at the same time.

The category “Real-time Applications” is especially suitable for applications with very high demands on throughput and reaction times such as internet telephony, IPTV, or video on demand.

Prioritized applications

As long as the internet connection is not overloaded by real-time applications, network devices and applications in the “Prioritized Applications” category can use up to 90% of the upload throughput. Devices and applications that are not prioritized are then allocated 10% of the upload throughput when prioritized applications are transmitting data at full capacity.

If several prioritized applications are using the internet connection, then the throughput is divided equally. The category “Prioritized Applications” is suitable for applications that require fast reaction times, such as VPN and terminal applications, or online games.

Background applications

Network devices and applications assigned to the category “Background Applications” are always treated with the lowest priority when the internet connection is working at full capacity. If another application requires the entire internet connection throughput, all background applications must wait until capacity becomes available again.
If the internet connection is not being used by any other application, then the background applications can use the entire throughput.

The category “Background Applications” is suitable for automatic updates and peer-to-peer services, for example BitTorrent.

2 Setting up a prioritization rule for network devices

If you configure a prioritization rule for a network device, then it applies to all applications executed on this device:

1. Click “Internet” in the FRITZ!Box user interface.
2. Click “Filters” in the “Internet” menu.
3. Click on the “Prioritization” tab.
4. Click “New Rule” in the section that corresponds to the prioritization category you want to assign to a device.
5. Select the corresponding device from the drop-down list for network devices.
6. Select “All” from the drop-down list for network applications.
7. Click “OK” to save the rule.

3 Configuring a prioritization rule for a network application

When you configure a prioritization rule for a specific network application, you can decide whether the rule should apply to all or only specific network devices on which the respective application is running:

Adding a network application

1. Set up access and prioritization rules for network applications.

Configuring prioritization

1. Click “Internet” in the FRITZ!Box user interface.
2. Click “Filters” in the “Internet” menu.
3. Click on the “Prioritization” tab.
4. Click “New Rule” in the section that corresponds to the prioritization category you want to assign to an application.
5. Select the device on which the application is running from the drop-down list for network devices.
6. Select the application from the drop-down list for network applications.
7. Click “OK” to save the rule.

The FRITZ!Box’s wireless guest access offers your guests separate internet access. Devices in the guest network are denied access to devices in the home network. For this purpose, the FRITZ!Box provides an additional wireless network (WiFi) with its own security settings and a captive portal, if needed.

You can either offer encrypted or unencrypted guest access:

• A password is required to use private wireless guest access. Data transmitted via the guest access is secured using the current encryption method WPA2. It is suitable for friends and acquaintances who want secure access to the internet when visiting you at home.
• A password is not required to use the public wireless hotspot. As in any public hotspot, data is transmitted without encryption. This type of guest access is suitable for use in cafés or doctors’ offices, for example.

Requirements / Restrictions

• It is not possible to set up guest access in the operating mode “Existing connection over wireless LAN”.
• IPTV playback and other FRITZ!Box functions (such as the MAC address filter, port sharing, telephony) are not available when using guest access.
• Devices in the guest network are configured to automatically obtain IP settings via DHCP.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Configuring guest access

1. Click “Wireless” (“WLAN”) in the FRITZ!Box user interface.
2. Click “Guest Access” in the “Wireless” (“WLAN”) menu.
3. Enable the guest access.
4. If you want offer your friends and acquaintances password-protected internet access:
   1. Enable the option “Private wireless LAN guest access”.
   2. For the “Name of the wireless guest access (SSID)”, enter the name that guests should see when they search for wireless networks.
   3. Enter a password that is between 8 and 63 characters long in the “Network key” field. Use numerals, letters, and other characters, and combine capitals and lower-case letters.
   • If you want to offer your guests internet access that is not password-protected:
     1. Enable the option “public WiFi hotspot”.
     2. For the “Name of the WiFi hotspot (SSID)”, enter the name that guests should see when they search for wireless networks.
5. Click “Additional Settings” further below.
6. If you would like to receive notification about devices registering with and de-registering from your guest access, enable the option “Enabling the push service”.
7. If you want guests to see a captive portal, enable the option “Display Captive Portal” and customize it.
8. If you do not want the guest access to be permanently enabled, select when the guest access should be disabled automatically.
9. If wireless devices should be allowed to exchange data with each other, enable the option “Wireless devices may communicate”.
10. If you also want to allow other forms of internet access, disable the option “Restrict internet applications”.
11. Click “Apply” to save the settings.

2 Regulating internet use for the guest access

All devices in the guest network are assigned the “Guest” access profile in the FRITZ!Box parental controls. You can adjust the “Guest” access profile, for example if you want to limit internet use in the guest network to certain times or block access to certain websites:

1. Click “Internet” in the FRITZ!Box user interface.
2. Click “Filters” in the “Internet” menu.
3. Click on the “Access Profiles” tab and then the  (Edit) button for the “Guest” profile.
4. Select the option “restricted” for the “Period”.
5. Click the “Internet use blocked” button and then hold down the left mouse button while you drag the mouse across the areas of the timetable when internet use should be blocked.
6. If you want to block access to certain websites, enable the options “Filter websites” and “Block websites (blacklist)”.Note:You can edit the blacklist on the “Lists” tab in the menu “Internet > Filters”. It may contain up to 500 web addresses that must be separated by a space (for example “bootleg.com xxx.com weapons.net”).
7. Click “OK” to save the access profile.

If your debit card reader has a network port or is equipped with wireless LAN (WiFi), you can simply connect it to a LAN port or the wireless network of your FRITZ!Box and use it to read debit cards.

Note:If your debit card reader only has an analog port, you can configure the debit card reader as a telephony device in the FRITZ!Box.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Configuring the FRITZ!Box

In the factory settings, the FRITZ!Box automatically assigns the correct IP settings to all devices via DHCP. If you disabled the FRITZ!Box’s DHCP server, reenable it:

1. Click “Home Network” in the FRITZ!Box user interface.
2. Click “Network” in the “Home Network” menu.
3. Click on the “Network Settings” tab.
4. Click the “IPv4 Addresses” button. If the button is not displayed, enable the Advanced View first.
5. Enable the DHCP server and define the range from which the FRITZ!Box assigns IP addresses.Note:The FRITZ!Box has the IP address 192.168.178.1 (subnet mask 255.255.255.0) and assigns IP addresses from xxx.20 to xxx.200 in the factory settings.
6. Click “OK” to save the settings.

2 Configuring a debit card reader

Make sure that the debit card reader automatically obtains its IP settings from the FRITZ!Box (this is the standard setting for most debit card readers):

1. Configure the debit card reader to automatically obtain IP settings via DHCP. Refer to the manufacturer for information on how to set it up, for example consult the manual.

3 Connecting the debit card reader to the FRITZ!Box

1. Either use a network cable or wireless LAN to connect the debit card reader to the FRITZ!Box.

The debit card reader is now connected to the FRITZ!Box and can be used to read debit cards.

You can simply use a network cable or wireless LAN (WiFi) to connect an IP camera (network camera) to your FRITZ!Box. Then you can easily follow what is happening in front of the camera with a web browser or an app, either in the home network or via the internet when you are away from home.

Requirements / Restrictions

• The IP camera must be equipped with a network port or wireless LAN. IP cameras with USB ports are not supported.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Configuring the FRITZ!Box

In the factory settings, the FRITZ!Box automatically assigns the correct IP settings to all devices via DHCP. If you disabled the FRITZ!Box’s DHCP server, reenable it:

1. Click “Home Network” in the FRITZ!Box user interface.
2. Click “Network” in the “Home Network” menu.
3. Click on the “Network Settings” tab.
4. Click the “IPv4 Addresses” button. If the button is not displayed, enable the Advanced View first.
5. Enable the DHCP server and define the range from which the FRITZ!Box assigns IP addresses.Note:The FRITZ!Box has the IP address 192.168.178.1 (subnet mask 255.255.255.0) and assigns IP addresses from xxx.20 to xxx.200 in the factory settings.
6. Click “OK” to save the settings.

2 Configuring the IP camera

Make sure that the IP camera obtains its IP settings from the FRITZ!Box:

1. Configure the IP camera to automatically obtain IP settings via DHCP (this is the standard setting for most IP cameras). Refer to the manufacturer for information on how to set it up, for example consult the manual.

3 Connecting the IP camera to the FRITZ!Box

1. Either use a network cable or wireless LAN to connect the IP camera to the FRITZ!Box.

The IP camera is now connected to the FRITZ!Box and is available to the entire home network.

Note:Refer to the manufacturer for further information on how to set up the IP camera and access it.

4 Setting up internet access to the IP camera

The following steps are only necessary if you want to access the IP camera over the internet when you are away from home or grant friends internet access to the IP camera:

1. Set up the IP camera so that it can be accessed from the internet. If you use more than one IP camera, configure different ports for internet access in each camera.
   • If you want to use a a web browser to access the IP camera, set up a MyFRITZ! access for the camera in the FRITZ!Box.
   • If you want to use an app or other software to access the IP camera:
     1. In the FRITZ!Box, configure port sharing for the ports and IP protocols used by the camera.
     2. Configure the app or software so that it can access the camera.

5 Saving images from the camera to storage (NAS)

Some IP cameras can not only automatically save images on the SD card in the camera, they can also transmit images to an FTP server or use the Server Message Block (SMB) protocol to save them to storage in the home network.

Only perform the following steps if your IP camera can save images to an FTP server or network shares and you want to save the images to a USB storage device connected to the FRITZ!Box:

Saving images over FTP

1. Configure a USB storage device connected to the FRITZ!Box for use as storage (NAS).
2. In the IP camera, enter fritz.box for the FTP server, 21 for the port, and enter the folder where the images should be saved on the USB storage device as the folder. You may have to enter the complete FTP address, for example ftp://fritz.box/JetFlash-32GB/IPCam, instead of the FTP server and folder.
3. If you are asked to enter a user name and password, enter the name and password of a FRITZ!Box user who has write permission to NAS contents.Note:You can edit the access rights of FRITZ!Box users under “System > FRITZ!Box Users” in the user interface.

Saving images with SMB

1. Configure a USB storage device connected to the FRITZ!Box for use as storage (NAS).
2. Set up the IP camera according to the manufacturer’s instructions so that it uses SMB to save images to the USB storage device.
3. In the IP camera, enter the folder where the images should be saved on the USB storage device as the network path or UNC address.Example:
   In order to save the images in the folder “IPCam” to a USB storage device named “JetFlash-32GB”, enter \fritz.box\FRITZ.NAS\JetFlash-32GB\IPCam.
4. If you are asked to enter a user name and password, enter the name and password of a FRITZ!Box user who has write permission to NAS contents.Note:You can edit the access rights of FRITZ!Box users under “System > FRITZ!Box Users” in the user interface.

How do I block numbers from being called?

To block numbers you will have to call our customer care team to add call bar on the line.
Call 1902

You can also contact us on support@digiweb.ie  customercare@digiweb.ie 

For WLR information including how to check Landline number, Check Provider, Call Forwarding and Voicemail please refer to the following reference

To check your landline number, dial 199000 and an automated voice will call your telephone number back to you.

To check who your provider is, dial 19800 for Local call provider, 19801 for National Call provider and 19822 for International call provider. For Smart Telecom Customers you will get a message staring with SMART TELECOM, followed by 2-4 digits

To access your voicemail, dial 171 from your landline and enter your password. Your voicemail password by default is 1234.

To change passwords:

At the main menu press 4
Press 2 for Administrative Options
Press 1 to change the password
Enter the password and press # to confirm.

Greetings – Personal, Standard and Extended Absence Greeting 
To change the greeting: At the main menu press 4 for Personal Options Press 3 for Greetings:
Press 1 to change the Personal Greeting

• Press 1 for standard or 2 for personal greeting, or Press 2 for extended absence Greeting
• record your greeting and then press #, or Press 3 for Name
• Record your name and then press #

To check your voicemail when you are not at home, call your landline number and when you start to hear the message for voicemail press the # button on your phone and wait to hear the recorded messages.

Greetings – Personal, Standard and Extended Absence Greeting

To change the greeting: At the main menu press 4 for Personal Options Press 3 for Greetings:
Press 1 to change the Personal Greeting
• Press 1 for standard or 2 for personal greeting, or Press 2 for extended absence Greeting
• record your greeting and then press #, or Press 3 for Name
• Record your name and then press

You can simply use a network cable to connect a NAS (Network Attached Storage) system to your FRITZ!Box, making it available to the entire home network as well as other users in the internet. Since the NAS system itself makes data stored on it available, you do not have to configure any specific settings for it in the FRITZ!Box.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Configuring the FRITZ!Box

In the factory settings, the FRITZ!Box automatically assigns the correct IP settings to all devices via DHCP. If you disabled the FRITZ!Box’s DHCP server, reenable it:

1. Click “Home Network” in the FRITZ!Box user interface.
2. Click “Network” in the “Home Network” menu.
3. Click on the “Network Settings” tab.
4. Click the “IPv4 Addresses” button. If the button is not displayed, enable the Advanced View first.
5. Enable the DHCP server and define the range from which the FRITZ!Box assigns IP addresses.Note:The FRITZ!Box has the IP address 192.168.178.1 (subnet mask 255.255.255.0) and assigns IP addresses from xxx.20 to xxx.200 in the factory settings.
6. Click “OK” to save the settings.

2 Configuring the NAS system

Make sure that the NAS system obtains its IP settings from the FRITZ!Box:

1. Configure the NAS system to automatically obtain IP settings via DHCP (this is the standard setting for most NAS systems). Refer to the manufacturer for information on how to set it up, for example consult the manual.

3 Connecting the NAS system to the FRITZ!Box

1. Use a network cable to connect the NAS system to a LAN port on the FRITZ!Box.

The NAS system is now connected to the FRITZ!Box and is available to the entire home network or users in the internet.

Note:Refer to the manufacturer for further information on how to set up the NAS system and access it.

4 Setting up internet access to the NAS system

The following steps are only necessary if you want to access the NAS system over the internet when you are away from home or grant friends internet access to the NAS system:

1. Configure the NAS system so that it can be accessed from the internet.Note:How to access your NAS system from the internet depends on the device you are using. You may need to to set up users in the NAS system and then assign them rights, passwords, and ports for access from the internet.
2. If you want to use a web browser to access the NAS system, set up a MyFRITZ! access for the NAS system in the FRITZ!Box.
   • If you want to use an app or other software (for example an FTP client) to access the NAS system:
     1. In the FRITZ!Box, configure port sharing for the ports and IP protocols used by the NAS system.
     2. Configure the app or software so that it can access the NAS system.
3. If the NAS system switches to energy-saving mode (standby) when it is idle, enable Wake on LAN for the NAS system in the FRITZ!Box. Then the NAS system starts automatically as soon as it is accessed from the internet.

Digiweb guarantee 100% broadband coverage nationwide for your home or business.

Don’t worry if your home is not yet Fibre enabled. Order any Digiweb Broadband Plan and you’ll receive our Fibre Guarantee. We’ll check your telephone line at least once every 3 months and we’ll get in touch with you once your premises are fibre enabled.

We have your interest at heart and work passionately to provide you with the best possible service wherever you live in Ireland. One less thing to worry about

Fibre Guarantee Form

• Digiweb guarantee 100% broadband coverage nationwide for your home or business.
• Our National independent infrastructure is fibre-based, meaning you can enjoy the fastest possible speeds available at your address.
• At the moment, the slowest part of the network will be your “last mile”.“Last Mile” is a term referring to the portion of the telecommunications network chain that physically reaches the end-user’s premises.
• Digiweb work tirelessly with all major infrastructure developers to increase the number of superfast “last mile” premises.
• If you don’t have a superfast “last mile” at present, don’t worry, you’ll here first from us when it does becomes available.
• In the meantime, you can connect to our high speed Next Generation, DSL, Satellite or largest wireless broadband network in Ireland.
• Best monthly / annual price on renewals. No gimmicks, just low monthly prices, superfast speeds and feature rich services free of charge.

How it works: When your friend connects to Digiweb Broadband and has paid their first 2 invoices in full, we will credit both of your accounts with €30. Referring customer (you) must not have any invoices outstanding. There’s no limit to how much you can earn, so refer as many friends and/or family members as you like to earn even more. This excludes relocation of same account. Further terms and conditions may apply.

Terms & Conditions: To receive the “Refer a Friend” credit you must be a Digiweb customer who’s account is not in arrears.  At the time of referral, your friend must not have been recommended by another Digiweb customer or who’s availed of another special offer when joining Digiweb.  Credits are applied to your account and theirs once your friend has paid their first month subscription fee to Digiweb.

Refer Friend Form/Page

VOIP is an acronym for Voice over Internet Protocol, a method of making calls via Internet Protocol (IP) networks. VoIP is also known as Internet telephony, IP telephony, or broadband telephony. Depending on the type of VOIP service you have, you can make a VOIP call from a computer or other internet enabled devices.

Yes, this feature is known as Calling Line Identification Restriction (CLIR). You can request for this ancillary service to be activated via the Customer Care or Technical Support Departments. Please Freephone 1902.

Yes. Please remember that your VoIP services requires electricity to work. If there is a total power cut/failure in your home or business then the phone service would also stop working.

Yes – existing phone numbers can be ported and there is no charge for this service.

Click here to download the form to move your phone number to Digiweb VoIP

No, unfortunately Digiweb cannot guarantee the successful operation of Fax over the Digiweb Broadband Talk (VoIP) service. However, general one page Faxes should be fine. Please note for UK DECT phones/fax machines, you need the UK cable and a proper UK/Irish adaptor with ringing capacitor built in.

No. We do not offer a backup power facility but our Technical Support team can request a call divert to a local, national or Irish mobile number of your choosing where you experience a power cut. Please note that these calls may be charged where outside of any call bundle minutes you have with Digiweb.

To avoid loss of service due to a loss of electricity or power cut, you can purchase an Uninterruptible Power Supply (UPS) online or from your local electrical / PC store. A UPS connected to your Digiweb Broadband equipment will provide the necessary power in the event of a loss of electricity or power cut.

No. Digiweb can provide you with a new geographical number such as 01 or 021 for example. There is no charge for this

Yes. The provided Digiweb modem must be powered on and connected to the Internet at all times for your VoIP service to work. In the event of a loss of electricity / power cut / Broadband supply problem, your Digiweb VoIP phone service will not work. You will not be able to make emergency phone calls.

To avoid loss of service due to a loss of electricity or power cut, you can purchase an Uninterruptible Power Supply (UPS) online or from your local electrical / PC store. A UPS connected to your Digiweb B

FTTH Installation process

When you order a new FTTH connection from Digiweb, an engineer working for KN Group will visit your home at a time agreed by you to complete the fibre first installation. FTTH will be brought into your home either overhead or underground and into the telephone socket. Some slight drilling is involved on the day.

For more see the video below:

SIRO Installation process

When you order a new SIRO connection from Digiweb, an engineer working for Actavo or TLI will visit your home at a time agreed by you to complete the fibre first installation. SIRO will be brought into your home either overhead or underground and into the ESB meter box. Some slight drilling is involved on the day.

Please see this video for a full SIRO installation process:

NBI FTTH Installation process

When you order a new connection NBI from Digiweb, an engineer working for KN Circet will visit your home at a time agreed by you to complete the fibre first installation. NBI FTTH will be brought into your home either overhead or underground. Once this is agreed, the engineer will discuss with you where you would like the cable to enter your premises. We will place a small NBI™ network unit on the wall inside your premises that will connect to Digiweb’s modem.

Some slight drilling is involved on the day.

For more see the video below: