Fibre Installation process

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Fibre New Line Connection Non insitu line – Lead Time 10 – 15 working days
• 2 appointment visits needed
• 1st appointment is to activate the phone line 5 – 10 working days APPROX – dependent on work
• 2nd appointment is to install the fibre socket 5 working days
• Customer will receive 2 different text messages with the 2 different install dates
• Modem will be sent to the customer prior to the 2nd appointment date.
• Appointment dates will be shown on the customer’s account

Fibre New Line Connection – Insitu Line – Lead time 10 working days
• 1 appointment visit only to install the fibre socket
• Customer will receive modem prior to the appointment date
• Appointment dates will be shown on the customer’s account