Orders & Installations

Service Call information

Digiweb service calls are completed by trained engineers. They will visit your premises to complete an onsite investigation of your connection and the problems you are experiencing and have reported to our Technical Support team. Prior to being contacted by our Schedulers and should you wish to speak with our Schedulers directly, they can be contacted by email at schedulers@digiweb.ie or by calling us on 1918 option 1.

Satellite installation process

Customer will get a call from installation team within 10 days of placing order to confirm the installation date and time. Engineer will bring modem with him to be installed as part of the Satellite installation. Appointment dates will be shown on the customer’s account.

NextGen / DSL installation process

NextGen / DSL installation process. Once Broadband order is placed on the line it can take up to 10 working days to complete. Modem will be posted. Appointment dates will be shown on the customer’s account.

Metro installation process

Metro installation process. Customer will get a call from installation team within 10 days of placing order to confirm the installation date and time. 1 appointment visit. Engineer will bring modem with him to be installed as part of the metro installation. Appointment dates will be shown on the customer’s account.

Fibre Installation process

Fibre New Line Connection Non insitu line – Lead Time 10 – 15 working days • 2 appointment visits needed • 1st appointment is to activate the phone line 5 – 10 working days APPROX – dependent on work • 2nd appointment is to install the fibre socket 5 working days • Customer will receive …

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Tracking Modem Orders

We have started to use GLS Courier Services to deliver all our parcels from the Digiweb office. The service will be used for parcels only, we will still use An Post for standard letters. The GLS Interface will also email all Customers who are due to receive a parcel from Digiweb after 4pm each day. …

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