NextGen / DSL installation process

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NextGen/DSL New Line connection – Insitu Line = 10-15 working days
• No visit
• Phone line will be activated remotely within 5 days
• Broadband order will then be placed on the line and take up to 10 working days to complete
• Modem will be posted at this stage

NextGen/DSL New Line connection – Non Insitu Line Lead Time = approx 15 working days
• 1 appointment visit to activate phone line
• Can take 5 – 10 days to activate phone line APPROX – dependent on work
• Broadband order will then be placed on the line and can take up to 10 working days to complete
• Modem will be posted at this stage
• Appointment dates will be shown on the customer’s account

Next Gen Broadband New line connection – Insitu Line – Lead Time = 10 working days
• No appointment visit
• Broadband order placed on line
• Modem will be posted at this stage

Next Gen Broadband No VOB New line connection – Non insitu Line – Lead Time = approx 15 working days
• 1 appointment visit to activate phone line 5 – 10 working days APPROX – dependent on work
• Broadband order will then be placed on the line and can take up to 10 working days to complete
• Modem will be posted at this stage
• Appointment dates will be shown on the customer’s account