Refund and Returns Policy

Billing refund

Learn what to do if you require a refund on your Digiweb bill

What to do
Should you have a credit on your Digiweb account you can contact our Customer Care Team on freephone 1902 and request a refund.

If you feel there is an issue with the charge on your bill and that a credit needs to be applied to your account, you will need to contact the Customer Care Team.

How will I receive my refund?
Digiweb will attempt to refund any monies due via the same method you paid;

Electronic Bank Transfer – This method returns an amount to the customer where the customer has direct debit information on their account or pay via Funds Transfer.

Credit Card / Debit Card – This method will return an amount by issuing the card initially used by the customer. Please note if a card is expired/lost we cannot refund to the same details. In these scenarios we must refund to a bank account so will require your BIC and IBAN to process an Electronic Bank Transfer.

How long will my refund take?

Once Digiweb have all details for the refund request, the timeframe for issuing this refund is as follows;

For Electronic Bank Transfer this can be up to 10 working days

For Credit Cards / Debit Cards this can be up to 10 working days

 

Online Store Returns

We are happy to assist you with the return of items purchased online via https://digiweb.ie/ .  We will accept a return of unsuitable items once we are notified within 14 days from the day of receipt of your item(s). You do not have to give you a reason for cancelling. Cancellation notifications are submitted by email to sales@digiweb.ie stating the order number, date of purchase, and description of the product.

Once we are informed of your decision to cancel and return your items, you have a further 14 days from the date you cancelled to return any item(s) to us. You are responsible for the costs of safely returning the items

The Return Address is:

Online Returns

Digiweb Ltd

Finnabair Industrial Estate

Dundalk,

Co Louth

A91 KR80

Ireland

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in a resaleable, “as sold” condition. By this we mean:

*You have kept all original packaging and labels in good condition and the products can be resold at full price.

*You have not used the product.

*The product contains no personal data and is not registered to a user.

*There is no damage to the product nor the packaging

 

Faulty Goods

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accidental damage.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.