Broadband speeds are measured in Mbps (megabits per second). Download speed is the speed with which you can receive content from the Internet. How quickly you can download a song, view a video or large document, etc. Upload speed is the speed with which you can send content. This could be sending an email, uploading photos to a website. Most people download much more than they upload, therefore Broadband download speeds are always set to be faster than upload speeds.

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Broadband Speed Factors

There are many factors that determine the speeds you receive to your device(s). If you’re experiencing speed issues please refer to the following to understand potential issues or Freephone 1800 285828 to speak with our knowledgeable technical staff who’ll be happy to take you through troubleshooting steps and offer their experience to help improve your

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How to improve your Wi-Fi

How to improve your Wi-Fi

The location of your modem / router is very important. If your modem / router is stuck in a press or under a desk, the odds are your Wi-Fi speeds won’t be very good. Your modem should be in a central location. It should not be behind a television or cabinet. It should be placed high up, possibly on a shelf and not on the floor. This is because Wi-Fi signals are generated from the router, they can spread in upward or downward motions.

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