Phone Set Up & Resources

Can I use traditional FAX with Talk VoIP phone service?

Can I use traditional FAX with Talk VoIP phone service? No, unfortunately Digiweb cannot guarantee the successful operation of Fax over the Digiweb Broadband Talk (VoIP) service. However, general one page Faxes should be fine. Please note for UK DECT phones/fax machines, you need the UK cable and a proper UK/Irish adaptor with ringing capacitor built in. PLEASE READ:  How to Send and receive faxes using Fritz!Box

Can I make emergency calls to 112 / 999?

Can I make emergency calls to 112 / 999? Yes. Please remember that your VoIP services requires electricity to work. If there is a total power cut/failure in your home or business then the phone service would also stop working.

Will my existing analog / DECT phone work?

Will my existing analog / DECT phone work? Yes. Please note for UK DECT phones / fax machines, you need the UK cable and a proper UK / Irish adaptor with ringing capacitor built in.

Do I have to port my number?

Do I have to port my number? No. Digiweb can provide you with a new geographical number such as 01 or 021 for example. There is no charge for this.

How do I port my number?

Download the Porting Form. Complete it and return it with a copy of your most recent Eir (or other provider invoice) to Digiweb. Porting typically takes 24-48 hours once the correctly completed form has been received.