Can I use traditional FAX with Talk VoIP phone service? No, unfortunately Digiweb cannot guarantee the successful operation of Fax over the Digiweb Broadband Talk (VoIP) service. However, general one page Faxes should be fine. Please note for UK DECT phones/fax machines, you need the UK cable and a proper UK/Irish adaptor with ringing capacitor built in. PLEASE READ: How to Send and receive faxes using Fritz!Box
Yes, this feature is known as Calling Line Identification Restriction (CLIR). You can request for this ancillary service to be activated via the Customer Care or Technical Support Departments. Please Freephone 1902.
Can I use the SMS feature on my handset with the Talk VoIP phone service? No. This feature is not supported.
I have a monitored alarm or medical alert service – will the service work? No. You should keep your existing traditional landline for your alarm or medical alert service.
Can I make emergency calls to 112 / 999? Yes. Please remember that your VoIP services requires electricity to work. If there is a total power cut/failure in your home or business then the phone service would also stop working.
Will my existing analog / DECT phone work? Yes. Please note for UK DECT phones / fax machines, you need the UK cable and a proper UK / Irish adaptor with ringing capacitor built in.
Can I port my phone number from Digiweb back to another Telecoms provider at a later date? Yes – how this is charged is down to the other Telecoms Provider.
Yes – existing phone numbers can be ported and there is no charge for this service. Download the form to move your phone number to Digiweb VoIP