Phone Set Up & Resources

What is VoIP?

Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls using Digiweb’s internet connection instead of your traditional phone line. The packet technology used in VoIP makes more efficient use of communication channels than traditional telephony, which dedicates a distinct voice channel to each individual conversation that is underway.

Does Digiweb offer a backup power facility in case of power cuts?

Digiweb does not offer a backup power facility but our Technical Support team can request a call divert to a local, national or Irish mobile number of your choosing where you experience a power cut. Please note that these calls may be charged where outside of any call bundle minutes you have with Digiweb.

What are the benefits of VoIP?

One of the main benefits is that VoIP can significantly reduce call costs by eliminating line rental charges associated with a traditional landline service.

How does VoIP work?

VoIP phone calls are made through your Fritz!Box using an Analog Telephone Adaptor (ATA). This allows you to connect your standard telephone handset or DECT basestation to your Fritz!Box for making / receiving telephone calls. The ATA takes the analog signal from your standard phone and turns it into a signal that is ready to be sent over your Digiweb broadband connection.

Using VoIP Telephone Service with Fritz!Box

Connect your telephone to the “FON 1” port on the back of the Fritz!Box to start using your VoIP telephone service. The VoIP “Internet light” circled below will be steady green when Digiweb Broadband Talk VoIP is active.

How do I change my call greetings?

Greetings – Personal, Standard and Extended Absence Greeting To change the greeting: At the main menu press 4 for Personal Options Press 3 for Greetings: Press 1 to change the Personal Greeting • Press 1 for standard or 2 for personal greeting, or Press 2 for extended absence Greeting • record your greeting and then press #, or Press 3 for Name • Record your name and then press #

How do I access my voicemail?

To access your voicemail, dial 171 from your landline and enter your password. Your voicemail password by default is 1234.

How do I check my call provider?

To check who your provider is, dial 19800 for Local call provider,19801 for National Call provider and 19822 for International call provider. For Smart Telecom Customers you will get a message staring with SMART TELECOM, followed by 2-4 digits.