Accounts & Billing

• Account Queries

  • Useful Contact Numbers
  • Transfer of Ownership
  • I'm getting nuisance calls, how do I change my number?

• Billing Queries

  • Ways to pay your bills
  • Explanation of Line Rental Charges and Auxiliary Services
  • How do I change / update my payment details?
  • My account has been suspended, how do I get re-activated?
  • My Account has been suspended, how do I get re-activated?
  • Why does it say Prorated on my bill - my bill is more than it should be?
  • My contract is due for renewal. What will happen?
  • Refund Policy

• Call Charges

  • Call Charges Reference

• Customer Care

  • How do I contact Customer Care?
  • Code of Practice for Complaint Handling
  • I'm missing or need a copy of an invoice

• Customer Forms

  • Phone Number Porting Form
  • Digiweb Credit Card Payment Form
  • Transfer of Account Ownership Form
  • SEPA Direct Debit Mandate (BOI) Form

• My.Digiweb Customer Portal

  • How can I check my invoice?
  • How can I update my account details?
  • How do I register for My Digiweb Customer Portal?
  • What if you forget your My.Digiweb password?
  • What is My.Digiweb?

• Terms & Conditions

  • Terms & Conditions Reference

Be Safe Online

• How to Avoid Phishing Scams & Fraud

  • Beware Scam Calls - Consumer Advice
  • How to Avoid Phishing Scams

Broadband Explained

• Broadband Connection Types

  • Broadband Connection Types

• Broadband Data

  • Broadband Data Usage

• Broadband Glossary

  • Glossary of Terms and Definitions

• Broadband Speeds

  • Broadband Speeds Explained
  • Broadband Speed Factors
  • How to improve your Wi-Fi
  • Speed Test

• Switching Broadband Providers

  • Switching to Digiweb Broadband

Broadband Set Up & Troubleshooting

• Email Troubleshooting

  • Email Set-up & Outlook account settings
  • Unable to Send Emails due to SPAM Notice

• Fritz!Box Modem Quick Start Guides

  • Fritz!Box Modem Quick Start Guides

• Fritz!Box Troubleshooting

  • Cordless telephone is deregistered after a FRITZ!Box restart

• Lightning Broadband (FTTH)

  • Lightning Broadband (FTTH) Quick Start Guide

• Metro Broadband

  • Metro Broadband Quick Start Guides

• NextGen / DSL Broadband

  • NGB / DSL Broadband Quick Start Guide

• Satellite Broadband

  • Tooway Satellite Broadband Direct Connection Speeds

• SIRO Broadband

  • SIRO Broadband Quick Start Guide
  • Getting SIRO with a monitored alarm system in place – FAQs

• Superfast Broadband (FTTC)

  • Superfast Broadband FTTC Quick Start Guide

• TP Link WiFi Extender Set Up

  • Boost WiFi to every room with TP-Link WiFi Extender
  • How to install TP-Link WiFi Extender

• Wi-Fi Improvements

  • Broadband Speed Factors
  • How to improve your Wi-Fi
  • Speed Test
  • Fritz!Box 7360 Repeater Mode Video Tutorial
  • Wi-Fi Mesh with Fritz!Box

Exclusive Offers

• Fibre Broadband Guarantee
• Refer a Friend - You get €30 – they get €30

Fritz!Box Features

• Fritz!Apps

  • Free FRITZ!Apps add new functions to your FRITZ!Box

• Fritz!Box Additional Functions

  • Configuring the integrated fax function in the FRITZ!Box
  • Configuring a USB storage device connected to FRITZ!Box
  • Setting up a USB printer connected to the FRITZ!Box
  • DLNA and the FRITZ!Box Media Server
  • Prioritizing internet access for important network applications and devices
  • Setting up the FRITZ!Box as a Mesh Repeater
  • Setting up wireless guest access in the FRITZ!Box
  • Using a NAS system in the FRITZ!Box home network
  • Using a debit card reader with the FRITZ!Box
  • Using an IP camera in the FRITZ!Box home network

Internet Security & Parental Controls

• F-Secure SAFE

  • What is F-Secure SAFE?
  • What devices does F-Secure SAFE work on?
  • How does F-Secure SAFE protect my family?
  • How do I install F-Secure SAFE?
  • What is the charge for F-Secure SAFE?

• Parental Controls

  • What are Parental Controls?
  • How to order Parental Controls from Digiweb
  • How do I set up Parental Controls on the Fritz!Box?

Orders & Installations

• Fibre Installation

  • Fibre Installation process

• Metro Installation

  • Metro installation process

• NextGen / DSL Installation

  • NextGen / DSL installation process

• Orders

  • Tracking Modem Orders

• Satellite Installation

  • Satellite installation process

• Service Call Information

  • Service Call information

Phone Set Up & Resources

• Landline

  • How do I block numbers from being called?
  • WLR Information
  • How to check landline number?
  • How do I check my call provider?
  • How do I access my voicemail?
  • How do I change my call greetings?

• VoIP Telephone Service

  • Can I block / restrict my VoIP number from showing on outbound calls?
  • Can I make emergency calls to 112 / 999?
  • Can I port (move) my existing phone number and what is the cost?
  • Can I port my phone number from Digiweb back to another Telecoms provider at a later date?
  • Can I use the SMS feature on my handset with the Talk VoIP phone service?
  • Can I use traditional FAX with Talk VoIP phone service?
  • Do I have to port my number?
  • Does Digiweb offer a backup power facility in case of power cuts?
  • Does your VoIP service depend on my power supply and internet connection?
  • How do I port my number?
  • How does VoIP work?
  • I have a monitored alarm or medical alert service - will the service work?
  • Using VoIP Telephone Service with Fritz!Box
  • What are the benefits of VoIP?
  • What is VoIP?
  • What's different about Talk VoIP service and Landline phone?
  • Will my existing analog / DECT phone work?
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