Accounts & Billing

How do I contact Customer Care?

If you require assistance please contact us – we’d love to help you!  Our Dedicated Customer Care and Technical Support is based in Dundalk, Co. Louth, Ireland. Need help? FREEPHONE 1918 or 1890 940400. International Customers please call: +00353 42 939 3300

Call Charges Reference

Read more about Digiweb Call Charges (Standard and Discounted) / Customer Dialled Calls (Discounted) and Legacy Tariff Plans for Digiweb customers.

My account has been suspended, how do I get re-activated?

Should payments become overdue on your account, your account may be suspended. Prior to suspending any customer, Digiweb will contact you via Short Message Service. SMS is a text messaging service component of phone, Web, or mobile communication systems. To receive account notifications, please ensure Digiweb has the correct mobile phone number on record for your account. To …

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How do I change / update my payment details?

Digiweb accepts the following payment methods:   Direct Debit (Must be from a ROI current account) Credit Card (Mastercard or Visa) Laser Card, Customer Portal Please remember should any of your details change including your Credit Card or Laser Card expiry date, you will need to email or FREEPHONE 1918 or +353 42 939 3300. Alternatively Click here to to download …

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Explanation of Line Rental Charges and Auxiliary Services

Attachment below lists all services and auxiliary charges which may appear on your Voice/DSL Bundle along with an explanation of their meaning. Should you wish to add or remove any of these services please contact our Customer Care Team on FREEPHONE 1918 or +353 42 939 3300 who will be happy to help.