Digiweb SEPA Direct Debit Mandate (BOI) Form. Download, print, complete form and post same to Digiweb.
Transfer of Account Ownership Form
Digiweb Transfer of Account Ownership Form. Download, print, complete form and post same to Digiweb.
Digiweb Credit Card Payment Form
Digiweb Credit Card Payment Form. Download, print and complete form and post to Digiweb.
How do I contact Customer Care?
If you require assistance please contact us – we’d love to help you! Our Dedicated Customer Care and Technical Support is based in Dundalk, Co. Louth, Ireland. Need help? FREEPHONE 1918 or 1890 940400. International Customers please call: +00353 42 939 3300
Call Charges Reference
Read more about Digiweb Call Charges (Standard and Discounted) / Customer Dialled Calls (Discounted) and Legacy Tariff Plans for Digiweb customers.
My contract is due for renewal. What will happen?
All Digiweb’s contracts operate on a rolling basis, simply put, this means that unless you request to modify or cancel your Digiweb contract it will automatically renew.
Why does it say Prorated on my bill – my bill is more than it should be?
Your first bill will be slightly higher than other bills as you are paying for more than one month of usage. This is because your first bill covers the period from when your service is connected up until your first bill, as well as your price plan for the month ahead.
My Account has been suspended, how do I get re-activated?
Should payments become overdue on your account, your account may be suspended. Prior to suspending any customer, Digiweb will contact you via Short Message Service.
My account has been suspended, how do I get re-activated?
Should payments become overdue on your account, your account may be suspended. Prior to suspending any customer, Digiweb will contact you via Short Message Service. SMS is a text messaging service component of phone, Web, or mobile communication systems. To receive account notifications, please ensure Digiweb has the correct mobile phone number on record for your account. To …
My account has been suspended, how do I get re-activated? Read More »
How do I change / update my payment details?
Digiweb accepts the following payment methods: Direct Debit (Must be from a ROI current account) Credit Card (Mastercard or Visa) Laser Card, Customer Portal My.Digiweb.ie Please remember should any of your details change including your Credit Card or Laser Card expiry date, you will need to email customercare@digiweb.ie or FREEPHONE 1918 or +353 42 939 3300. Alternatively Click here to to download …
